GENERAL SUMMARY
Do you thrive in a high paced environment? Is building relationships and interacting with new people something that makes you come alive? Do you love seeing the light bulb come on as a child learns something new? The Lead Instructor is responsible for supporting the overall customer experience, education, sales, and operations of the center alongside the senior Center management team .
Sylvan Learning is currently hiring an Lead Instructor. Sylvan Learning provides academic tutoring for students from Kindergarten through 12th grade. This position is education, business, customer service and sales wrapped up into one.
ESSENTIAL JOB FUNCTIONS
• Ensures timely and high-quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
• Provides high quality preparation beforehand and teaching support throughout the instructional hours.
• Supports educational program management activities
• Supports marketing and sales activities to drive new enrollments
• Supports activities that maintain collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
• Ensures the professional appearance of the Center according to Sylvan standards
• Ensures adherence to established Sylvan operating standards with attention to student safety and well-being
• Hours: Monday-Thursday – 10:30 pm -7:30 pm and Saturday-- 8:30 am – 1:30 pm
SKILLS/REQUIREMENTS
• Can define what your "win" is
• Is hungry--and no, we don't mean for pizza!
• Multitask like it is going out of style
• Kept your first checkbook balanced
• Have a memory like Rain Man
• Know how to control and manage your own time—Ferris Bueller should not be your role model
• Like people—seriously, do we need to say more?
• Find kids fun—again, do we need to say more?
• You’re a leader who pulls not pushes
• Own your actions –don’t blame others—that just isn’t nice
• Believes in the power of Radical Honesty
• Can embrace the phrase—“it always works out”
• Loves to learn and sees feedback as an opportunity to grow
• Believes education is valuable and important
• Know who Simon Sinek is--or at least watched his Ted Talk before deciding to apply to this position
• Hold a bachelor’s degree
If you’re a force to be reckoned with in the world and you want to hear more about our dream and how it fits with your dream, and if you’re excited to be a part of a fast growing and fast paced company, take the leap and submit your application today.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.
Lead Instructor • Catonsville, MD, US
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