Floor Support Associate - Gjelina

FLOOR SUPPORT ASSOCIATESalary Range: $18 to $20 per hour (DOE and State) + TipsPOSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.The Floor Support Associate ensures the tables are bussed and cleaned in a timely manner. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables throughout service and clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders. In addition provide full operational support to Expediter, Servers, Managers, and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures.General Attributes:To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.To be flexible, responding quickly and positively to changing environmentsTo maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.Essential Duties and Responsibilities Other duties may be assigned.Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.Maintain high standards of appearance and hygiene that include clean clothes up to dress code standards, nails and hair and no heavy perfumes/colognes.Knowledge of all dishes on the menu, to be able to identify them and to know their ingredientsAdhere to all health, safety, alcohol control and sanitation protocolsKnow our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikesOrganize, clean, and maintain all areas of service, especially server stationsPrepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for serviceClear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a tablePolishing and restocking glassware as neededPolishing and rolling cutlery as neededAssist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the barAccurately run drinks to tablesAccurately run food to tablesAttend to guest needs at the bar, and all tables on the floorCommunicate clearly with expo and managers to support with serviceUnderstand the floorplan, table numbers, and seat positions of the entire venueAttend mandatory trainings and pre-shift meetingsSupporting the management team in all aspects of in-house service and eventsOrganize, clean, and maintain all areas of service, including Expo stationsPrepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for serviceClear dishes and glassware from tables; know the proper way to place a dish on a table, how to carry dishes, and how to set each dishUnderstand the right of way (guests, counter, and staff)Communicate clearly with Expo, servers, and both FOH + BOH managers to support servicePerforms other duties as assigned by supervisor / managerQUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Minimum 1-2 years restaurant or related experience (preferred).Ability to understand and follow written and verbal instructionsAbility to use all relevant items of equipmentUnderstanding, knowledge, and ability to comply with safety, sanitation, and food handling proceduresAbility to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous mannerAbility to keep calm when faced with any unusual situationsAbility to perform the essential functions of the jobAbility to take directionAbility to work in a team environmentAbility to work calmly and effectively under pressureMust have problem-solving abilities, be self-motivated, and organizedAble to work in a fast-paced environmentNeat, clean, and professional appearanceWillingness to work a flexible schedule, including weekends and nightsExhibit a sense of urgencyWillingness to work on your feetHas high level of enthusiasm and self-motivationKnowledge of proper food handling.Knowledge and use of kitchen forms/systems.High School education, diploma (or in process) or GED, preferred.Food Handler Certification - Food Handling & Sanitation Awareness, desiredMust understand how to abide by the rules of the Department of Health related to Food Service.PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. Ability to work with restaurant equipment and dishware (food warmers, ovens, fryers, knives, pots, plates, and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT: The work environment characteristics described are representative of those the position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The noise level in the work environment may be moderate to loud, and surrounding areas may be wet, hot/cold, slippery, or humid.WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.SOMOS UN EMPLEADOR QUE PROMUEVE LA IGUALDAD DE OPORTUNIDAD: EL GRUPO GJELINA HA CREADO UN CLIMA DE INCLUSIÓN CON PROPÓSITO, UN ENTORNO DONDE TODOS PUEDEN SENTIRSE AFIRMADOS, SEGUROS, VALORADOS Y SE LES DA LA OPORTUNIDAD DE PROSPERAR DENTRO DE LA EMPRESA. APRECIAMOS Y RECONOCEMOS LA DIVERSIDAD DE LA HUMANIDAD, UNA DIVERSIDAD QUE INCLUYE DIFERENCIAS, SEXO, EDAD, RAZA, ETNIA Y ORIGEN NACIONAL, RANGO DE HABILIDADES, ORIENTACIÓN SEXUAL, IDENTIDAD DE GÉNERO, EXPRESIÓN DE GÉNERO, MEDIOS FINANCIEROS, EDUCACIÓN Y PERSPECTIVA POLÍTICA. ESTAS CREENCIAS Y PRÁCTICAS SE APLICAN A TODAS LAS ACTIVIDADES DE NUESTRO NEGOCIO, INCLUIDAS LAS DECISIONES SOBRE OPORTUNIDADES DE CARRERA O EMPLEO.

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