Talent.com
Dunkin'
Shift LeaderDunkin' • Broken Arrow, OK, US
Shift Leader

Shift Leader

Dunkin' • Broken Arrow, OK, US
30+ days ago
Job type
  • Full-time
Job description

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview:

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.


Responsibilities Include:

  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout shift including preparation of food and beverages
  • Communicate shift priorities, goals and results to restaurant team members
  • Complete shift deployment plans for shifts to ensure positions are adequately supported
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coach restaurant team members to do the same
  • Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  • Monitor employee attendance, punctuality, and adherence to company policies.


Education/Experience:

  • Must be at least 18 years old
  • HS Diploma or GED preferred
  • Basic computer skills
  • Fluent in spoken and written English or the local language in which you serve.
  • Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
  • Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
  • Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment


Key Competencies:

  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20lbs (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space


Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

Create a job alert for this search

Shift Leader • Broken Arrow, OK, US

Similar jobs

Rock Shop Supervisor

Cherokee Nation EntertainmentCatoosa, OK, United States
Full-time

Unleash your leadership potential and ignite sales in a vibrant retail environment! We're searching for a dynamic Supervisor Rock Shop in Catoosa who thrives on excitement and brings a contagious e... Show more

 • Promoted

Assistant General Manager

Hideaway PizzaBroken Arrow, OK, United States
Full-time

Don't let the name fool you, at Hideaway Pizza, we serve more than pizza and great service.Our casual dining concept offers a full menu and bar only using the highest quality of product.Be a part o... Show more

 • Promoted

Shift Manager

McDonald'sCatoosa, OK, United States
Full-time

I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow.The Job for Me Get a job that inspires your best and moves you forwar... Show more

 • Promoted

Shift Manager

EZCORPBroken Arrow, OK, United States
Full-time

Retail Shift Manager (Lead Pawn Broker)Pay range is based on experience from $13.We want you to join us for a career not a job.At EZCORP we are looking for Team Members to lead the way today and to... Show more

 • Promoted

Team Leader

H&R BlockCoweta, OK, United States
Full-time

Our CompanyAt H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.W... Show more

 • Promoted

Restaurant Shift Leader

Marco's PizzaBroken Arrow, OK, US
Full-time

Do you love working with people? Are you looking for a fun environment where you can grow in your career?.Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic,... Show more

Shift Leader

Chicken Salad ChickBroken Arrow, OK, US
$15.00 hourly
Full-time

Now Hiring: Shift Leader (Hourly).Assistant General Manager (AGM), Restaurant General Manager (RGM).This includes managing staff, ensuring an excellent guest experience, maintaining food quality, a... Show more

General Manager

Pizza Hut - Flynn GroupBroken Arrow, OK, United States
Full-time

Pizza Hut Restaurant General Manager.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we... Show more

 • Promoted

Shift Leader

Little CaesarsBroken Arrow, OK, US
Full-time

The Shift Leader is responsible for operations during assigned shifts, including but not limited to supervision of crew members and staffing levels, quality food preparation, safety and sanitation,... Show more

Shift Leader/Manager - Fast Food

Jimmy JohnBroken Arrow, OK, United States
Full-time

Jimmy John's Person In ChargeWe are not your everyday fast food franchisee.Jimmy John's franchisee looking for a freaky F.Person in Charge to help make our freaky fresh sandwiches while keeping our... Show more

 • Promoted

Store Manager

Dunkin'Broken Arrow, OK, United States
Full-time

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers.We value hardworking and enthusiastic employees and we make it a priority to ensure their suc... Show more

 • Promoted

SHIFT MANAGER

Seven BrewCoweta, OK, United States
Full-time

TAKE A SIP OF ANY DRINK AND JOY HITS YOU JUST AS HARD AS THAT DOUBLE-SHOT OF ESPRESSO.BECAUSE GETTING YOUR DAILY DOSE OF ENERGY ISN'T JUST ABOUT QUALITY AND SPEED.AT 7 BREW, IT'S ABOUT THE CONNECTI... Show more

 • Promoted

CDL-A Truck Driver - Average $93,976/Year

Crete Carrier CorporationHaskell, OK, US
Full-time

Crete Carrier is Urgently Hiring CDL-A Drivers for a Dedicated Walmart Route.Year - Leading Pay Plus Carrier.At Crete Carrier and Shaffer Trucking, we continue to lead the way in driver pay.Startin... Show more

 • Promoted

Shift Leader

Pizza Hut - Flynn GroupBroken Arrow, OK, United States
Full-time

Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee... Show more

 • Promoted

Shift Manager

Freddy's Frozen Custard & SteakburgersBroken Arrow, OK, United States
Full-time

Freddy's Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals.You'll contro... Show more

 • Promoted

Shift Leader

WingstopBroken Arrow, OK, US
Full-time

This position will report to the General Manager.We need a leader who can ensure our team works together to achieve the highest standards in food quality, speed, accuracy, and cleanliness.You'll be... Show more

Border Patrol Agent (BPA) Entry Level - New Hire Sign-On and Retention Incentives

U.S. Customs and Border ProtectionHaskell, OK, US
Full-time

Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high... Show more

 • Promoted

Assistant Store Leader

Quick Quack Car WashBroken Arrow, OK, United States
Full-time

Pay/Benefits Information: Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; pa... Show more