Giga Guide
Reports to: Manager – Fiber Installations
Job Summary:
Centric Fiber (“Centric”) delivers industry-leading high-speed internet through Centric
Fiber. Centric Fiber serves ground-up commercial and residential developments, as well as
master-planned communities in all major metropolitan markets across Texas, Arizona and
Central Florida. Centric Fiber is rapidly expanding into new regions due to its advantageous
fiber-as-a-utility approach. Our team is dedicated to bridging infrastructure gaps through
strategic value creation and continuous innovation.
We are seeking an energetic and customer-focused Giga Guide (GG) to represent Centric in
the field and deliver an outstanding onboarding experience to new residents. Giga Guides
play a critical role in conducting preinstalls, completing customer installs, addressing
technical tickets, and ensuring residents have a seamless service activation process. This
position emphasizes customer service, installation readiness, and relationship building to
help maximize customer satisfaction and increase capture rates in Centric Fiber
communities.
Responsibilities:
Requirements
Benefits
Residential Fiber Technician - Customer Experience (Giga Guide) • Saint Hedwig, TX, US
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