Overview
At Gallagher, we’re all about creating a culture where people thrive and businesses succeed. As a Client Service Leader, you’ll guide a team that delivers exceptional service to our clients. You’ll play a key role in shaping the branch’s success, ensuring our clients feel valued and supported every step of the way. How you'll make an impact Lead a team of client service professionals, ensuring they deliver high-quality support to both internal and external clients. You’ll work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy. Your leadership will directly influence client satisfaction, retention, and the overall success of our branch. By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients. About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred: Prior experience designing and implementing productivity and client service improvements Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment Keen understanding of professional and industry standards/practices Behaviors: A knack for building strong client relationships. The ability to explain complex issues in simple terms. A focus on achieving goals and driving results. A commitment to creating a positive and inclusive team environment. #LI-MB1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.Client Service Leader • Atlanta, Georgia
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