Director of Healthcare Information Systems

Job Title:

• Director – Information Services (Healthcare IT) Job Summary: We are seeking an experienced Director – Information Services to lead the planning, implementation, and optimization of healthcare technology applications and services.
• This role will be responsible for developing business strategies, improving application service delivery, and ensuring the effective use of technology to support healthcare operations.
• The ideal candidate will provide leadership across multiple initiatives, oversee system improvements, and work closely with business and clinical stakeholders to ensure technology solutions align with organizational objectives.

Key Responsibilities:

• Develop and support business strategies related to Information Services programs and initiatives.
• Lead the design, development, and deployment of critical healthcare systems and applications.
• Drive continuous process improvement in the delivery and support of application services.
• Monitor, manage, and report operational performance to support efficient planning and resource utilization.
• Oversee the analysis and evaluation of current systems and workflows and implement improvements to optimize operational efficiency.
• Manage multiple projects simultaneously while ensuring timely delivery and quality outcomes.
• Collaborate with business units and leadership to align technology initiatives with organizational strategies and objectives.
• Communicate with senior leadership to establish direction, priorities, and program expectations.
• Establish and monitor end-user support service levels and ensure high-quality service delivery.
• Track and report performance metrics related to technology services and user support.
• Recruit, onboard, mentor, and develop team members to deliver high-quality technology services.
• Provide leadership and supervision to direct reports, fostering professional growth and accountability.
• Ensure adherence to departmental and organizational standards, policies, and procedures.
• Stay informed on current and emerging healthcare technology trends and incorporate best practices into operations.
• Participate in strategic planning initiatives and support innovation in a cost-effective manner.
• Perform other related duties as assigned.
• Travel may be required based on business needs.
• May be required to work outside standard business hours during system implementations or critical incidents.

Required Qualifications:

• Bachelor’s degree in Computer Science, Management Information Systems, Business, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in an Information Technology leadership role.
• Minimum of 3 years of experience leading implementation and optimization initiatives in complex, multi-site environments.
• Strong knowledge of healthcare information systems and application services.
• Experience managing teams and delivering technology services within a highly matrixed organization.
• Demonstrated ability to manage multiple complex projects simultaneously.
• Excellent written, verbal, and presentation communication skills.
• Strong analytical, problem-solving, and critical thinking abilities.
• Proven experience in resource planning, budgeting, and financial management.

Preferred Qualifications:

• Experience with Epic and related healthcare applications.
• Knowledge of ITIL support and service delivery frameworks; ITIL certification preferred.
• Experience supporting healthcare operations and clinical systems.
• Experience managing large departmental budgets and forecasting financial requirements.

Core Competencies:

• Leadership and team development Strategic planning and execution Stakeholder engagement and collaboration Process improvement and operational excellence Resource management and budgeting Strong communication and presentation skills Work Environment: This role operates within a dynamic healthcare technology environment and requires collaboration across geographically diverse teams and business units.
• The candidate must be adaptable and able to support organizational priorities in a fast-paced setting.
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