Inside Sales Associate I

Job Description

Inside Sales Associate

Location: Anlin Windows and Door (Part of MITER Brands)
Pay Range: $ – $ per hour (based on experience)

Join MITER Brands™ — Where Innovation Meets Craftsmanship

MITER Brands™ is more than a window and door manufacturer—we’re shaping the future of residential living. As the parent company of trusted brands such as Milgard, MI Windows & Doors, and PGT, we are one of the nation’s largest suppliers of vinyl windows and patio doors, operating state-of-the-art manufacturing and testing facilities nationwide.

The Inside Sales Associate is responsible for supporting order management and customer service functions, including processing order documentation, maintaining accurate system data in Friedman/Frontier, and providing timely support to customers and internal teams. This role plays a key part in ensuring order accuracy, effective communication, and a high-quality customer experience for Anlin Windows & Doors products.

Responsibilities

• Distribute incoming and outgoing order documents via email and printed copies to appropriate departments, customers, and team members

• Maintain, attach, and file order documents within quote (QT) and ship & invoice (SI) systems

• Convert quotes (QT) into acknowledged orders (SI) in Friedman/Frontier

• Audit and maintain order filing systems for accuracy and completeness

• Update, correct, or re-enter orders that contain errors in the system

• Process “add-on” and “hot lot” quotes and convert them into SI orders in coordination with production scheduling

• Provide system-generated order acknowledgements upon release

• Resend order quotes and confirmations as needed due to system or delivery errors

• Pull and organize signed orders, ensuring proper attachment to supporting documentation

• Perform daily filing and organization of confirmed orders

Customer & Sales Support

• Provide timely, accurate responses to customer inquiries related to orders, products, and delivery timelines

• Answer incoming calls and support customers with order-related needs

• Partner with Outside Sales Representatives to resolve customer and dealer concerns

• Make outbound calls to customers within your assigned territory to strengthen relationships and support sales efforts

• Collaborate cross-functionally with production, credit, and logistics teams to support order fulfillment

• Identify and report order processing issues or system inefficiencies to IT or via SharePoint

Qualifications

• High school diploma or GED required

• Proficiency with Microsoft Office (Word, Excel, Outlook); ability to navigate computer systems effectively

• Experience with order entry or ERP systems (Friedman/Frontier preferred; training provided)

• Strong organizational skills with the ability to maintain both paper and electronic records

• Excellent written and verbal communication skills

• Detail-oriented with a high level of accuracy

• Ability to type approximately 30 words per minute with accuracy

• Knowledge of window and door products, including product lines, configurations, and specifications (preferred)

• Understanding of product lead times, shipping schedules, and order requirements (preferred)

• Ability to work in a fast-paced, collaborative environment

• Must be able to pass a pre-employment drug screen and work in a drug-free environment

Why MITER Brands™

• Industry leader with strong, growing portfolio of brands

• Opportunity to work in a collaborative, team-oriented environment

• Commitment to quality, innovation, and customer excellence

#MITERclovis

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.