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Inside Car Guys
Automotive Repair Service Writer / Service AdvisorInside Car Guys • Newbury Park, CA, US
Automotive Repair Service Writer / Service Advisor

Automotive Repair Service Writer / Service Advisor

Inside Car Guys • Newbury Park, CA, US
30+ days ago
Salary
$30.00 hourly
Job type
  • Full-time
Job description

Benefits:

  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement


Benefits/Perks

  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities

Company/Position Overview
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.

Responsibilities

  • Deliver superior customer service as the first point of contact for service customers
  • Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
  • Provide exceptional customer service that delivers repeat business
  • Accurately document customer concerns and vehicle symptoms
  • Create, manage, and update repair orders
  • Communicate vehicle diagnostics and repair needs clearly to technicians
  • Explain recommended repairs and maintenance services to customers
  • Upsell necessary and recommended repairs and preventative maintenance ethically
  • Provide timely status updates throughout the repair process
  • Coordinate with technicians, vendors, and customers to ensure smooth workflow
  • Schedule, confirm, and follow up on service appointments
  • Maintain a professional appearance, positive attitude, and high energy level
  • Multitask efficiently in a fast-paced automotive repair environment

Qualifications

  • Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
  • Strong automotive repair knowledge and technical understanding
  • Excellent communication, sales, and customer service skills
  • Proven service sales ability
  • Proven ability to maintain 5-star customer satisfaction ratings
  • Experience working with repair shop management software
  • Comfortable using computers, texting, and digital communication tools
  • Ability to work effectively in a team-oriented, process-driven environment
  • Familiarity with diagnostic and testing equipment
  • High school diploma or equivalent
  • Energetic, positive team player, and reliable

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Automotive Repair Service Writer / Service Advisor • Newbury Park, CA, US

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