Guest Experience Team Member

As a Front of House Team Member at Chick-fil-A, your primary responsibility is to deliver a best-in-class customer experience. You will play a pivotal role in providing exceptional and speedy service to our guests. Your dedication to upholding Chick-fil-A's standards of excellence will contribute to creating memorable experiences for every guest in both the drive-thru and dining room areas.

Position Type:

• Full-time and Part-time, hourly

Our Benefits Include:

• A fun work environment where you can positively influence others
• Learning first-hand from an Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Employee meals
• Competitive hourly wage commensurate with experience.
• Flexible scheduling to accommodate personal and educational needs, in compliance with applicable labor laws (closed on Sundays)
• Access to Chick-fil-A's leadership development programs and resources to enhance skills and foster a culture of excellence

Front of House Team Member Responsibilities:

Guest Service:

• Welcome guests warmly with a smile and genuine enthusiasm to create a positive first impression.
• Process orders accurately and efficiently, ensuring every guest receives exactly what they desire.
• Anticipate guest needs and go the extra mile to exceed their expectations, delivering a truly remarkable experience.

Drive-Thru Operations:

• Manage drive-thru operations with speed and precision while maintaining a focus on safety and courtesy.
• Communicate clearly and respectfully with guests through our headset system, providing attentive service without sacrificing efficiency.
• Ensure the drive-thru experience is seamless and enjoyable, leaving a lasting impression on every guest.

Dining Room Operations:

• Create a welcoming atmosphere in the dining area by maintaining cleanliness and orderliness at all times.
• Assist guests with seating arrangements and special requests, demonstrating genuine care and hospitality.
• Engage with guests proactively, making personal connections and ensuring they feel valued and appreciated.

Team Collaboration:

• Collaborate effectively with colleagues to maintain a positive work environment and uphold Chick-fil-A's values.
• Communicate openly and respectfully with team members to address any issues or concerns promptly, always keeping the guest experience in mind.
• Continuously seek opportunities to improve and innovate, striving to raise the bar for customer service excellence.

Qualifications and Requirements:

• Consistency and reliability with an emphasis on strong adherence to the published schedule
• Previous customer service experience preferred, but not required.
• Passion for delivering exceptional service and creating memorable experiences for guests.
• Strong communication skills and a friendly demeanor.
• Attention to detail and ability to multitask effectively in a fast-paced environment.
• Be willing and able to work a flexible schedule, including Saturdays
• Ability to meet physical demands of the job, including standing for extended periods, lifting and carrying up to 50 pounds, and working indoors and outdoors
• Commitment to upholding physical and food safety protocols and regulations to ensure a secure and comfortable environment for guests and team members alike

Join our team at Chick-fil-A and be a part of our commitment to delivering a best-in-class customer experience in Phoenix, Arizona! Apply today and help us create moments of joy and connection for every guest we serve.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.