Field Service Engineer

Job Description

Company Description:
Stereotaxis is the global leader in innovative robotic technologies designed to enhance the treatment of arrhythmias and perform endovascular procedures. Its mission is the discovery, development and delivery of robotic systems, instruments, and information solutions for the interventional laboratory. These innovations help physicians provide unsurpassed patient care with robotic precision and safety, improved lab efficiency and productivity, and enhanced integration of procedural information. Core components of Stereotaxis’ systems have received regulatory clearance in the United States, European Union, China, Japan, Canada, and elsewhere. For more information, please visit www.stereotaxis.com.

Position Summary:
Field Service Engineers provide on-site installation, repair, modification, and preventative maintenance of all Stereotaxis technology in hospital surgical environments, along with remote diagnosis and support of these activities.

Essential Responsibilities:
•Diagnose, install, repair, modify, and perform preventative maintenance of all Stereotaxis technology
•Interface with customers to obtain accurate details of the equipment service needs and provide updates regarding the progress of the service/installation
•Create or modify service documentation such as installation, service, periodic maintenance, and troubleshooting manuals
•Maintain reporting documentation to ensure compliance with company and government requirements. Examples include expense reports, field service reports, complaint handling, etc.
•Perform remote support and diagnosis when not actively deployed in the field

Job Requirements

Qualifications & Skills:
•Associates degree in electronics or relevant technical subject preferred
•1-3+ years’ experience in field service position highly preferred
•1-3+ years’ experience with diagnosis and repair of electromechanical systems highly preferred
•Experience working in a diagnostic x-ray environment and catheter lab environment highly preferred
•Ability to work independently at customer sites and make business decisions to maintain customer satisfaction and escalate problems in a timely manner
•Good communication skill, including ability to communicate appropriately with customers, required
•Ability to make repairs at a component level, if required
•Windows experience including TCP/IP protocols highly preferred
•Legally authorized to work in the United States

Work Conditions:
This role is a field position and requires approximately 50-100% travel including occasional weekend travel. This role must be able to provide after-hours technical support, must be able to lift 40lbs, and must be able to work around magnetic fields.

Culture:
Stereotaxis values steadfast integrity, intellectual excellence, responsiveness and reliability, and a dedication to constant improvement. We take pride in the positive impact of our work and in building a collaborative and innovative work environment that embraces challenge.