Claims Technical Director – Excess Claims

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

We are looking for a Claims Technical Director - Excess Claims to join our team in Los Angeles, CA.

Essential Job Functions and Responsibilities

• Manages a book of excess claims for a significant size, complex product(s) or for the line of business. Claims managed would include complex coverage and mass tort matters.
• Responsible for conducting thorough investigations, critically assessing coverage and liability, and formulating strategic approaches to claim resolution.
• Analyzes and negotiates settlements within prescribed authority, and participates in arbitrations, mediations, depositions, or trials.
• Develops and implements strategic coverage decisions, determining outcomes, and formulating negotiation strategies for stakeholders.
• Oversees the issuance of payments within assigned authority limits, ensuring accuracy and timeliness.
• Ensures all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
• Serves as the technical expert on a product(s).
• Evaluates and makes recommendations to executive management on internal and external issues of strategic importance to a product(s).
• Accountable for achieving performance targets/business results.
• Performs other duties as assigned.

Job Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Generally, a minimum of 15 years of experience in property and casualty claims handling. Completion of a professional designation preferred, such as Associate in Claims (AIC).
• Operates at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry.
• Ensures all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
• Serves as the technical expert on a product(s).
• Excellent analytical, negotiation, and problem-solving skills.
• Ensures compliance with all legal, statutory, and regulatory requirements.
• Accountable for achieving performance targets/business results. Provides technical advice and support to lower-level positions, management, and other departments.
• Requires prolonged sitting.
• Requires continuous use of computer.
• May lift, carry, push, or pull objects up to 10 lbs.
• Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site at our Downtown Los Angeles office four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Company:

GAIC Great American Insurance Company

Salary Range:

$123,280.00 -$168,820.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at .

*Excludes seasonal employees and interns.