Description
Job Description:
Title: Account Associate - Commercial Lines
Work Mode: Remote, with appropriate licensing. (Eastern and Central Time Zones Only) | Location/Supporting: Longwood, FL | Book Focus: General, Construction, Hospitality
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.
Key Responsibilities:
Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant.
Office Support: Assist with general office tasks and administration.
Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.
Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.
Data Management: Maintain accurate and up-to-date data in agency systems.
Activity Monitoring: Ensure timely completion of tasks and activities.
Communication: Keep the account team informed of workload status and any issues.
Service Excellence: Provide proactive and responsive service.
Performance Monitoring: Ensure productivity and quality standards are met.
Promote Culture: Participate in team building and promote a positive work environment.
Continuous Improvement: Seek and adopt best practices.
Compliance: Stay updated on company policies and procedures.
Professional Development: Enhance technical skills and industry knowledge.
Relationship Building: Foster positive relationships with colleagues and leadership.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
2+ years of industry experience, OR 5+ years of related experience in customer service
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communications. multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is 40-60K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Associate- Commercial Insurance- Remote • Live Oak, TX, US
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more
Title: Account Associate - Commercial Lines.Remote, with appropriate licensing.Eastern and Central Times Zones Only .General, Contractors, Trucking, Construction.Please note: If this position is p... Show more
Title: Senior Account Associate - Commercial Lines.Remote, Eastern and Central Time Zones only.General, Construction, Hospitality, Real Estate.Please note: If this position is posted as either full... Show more
Account Specialist Job Duties: Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.Completes enrollments by analyzing and auditing docume... Show more
Title: Account Manager - Commercial Lines.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radi... Show more
Title: Account Manager - Commercial Lines.Remote (Eastern and Central Times Zones Only.General, Construction, Contractors.Please note: If this position is posted as either fully remote and/or hybri... Show more
Join our growing team as a United Airlines Reservations Representative (Remote) to handle bookings and inquiries from travelers.Stay adaptable to meet changing priorities and business needs.Interac... Show more
Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members, assist with processing returns and exchanges, and ada... Show more
Title: Account Associate - Commercial Lines.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile ra... Show more
Title: Account Executive - Commercial Lines.Remote with Occasional Travel/ Southeastern US only.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with comp... Show more
Title: Senior Account Manager - Commercial Lines.International, Large Complex Accounts.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company polic... Show more
Title: Account Manager - Commercial Lines.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radi... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We’re looking for a American Airlines Reservation Agent (Remote) to perform daily responsibilities with dedication.Ensure compliance with company and safety standards.Ensure compliance with company... Show more
In this role, the Remote Support Associate, where you will learn company products and services to better assist others, adhere to safety guidelines and company policies, and help organize and maint... Show more
Title: Senior Account Associate - Commercial Lines.Remote (Central and Eastern Time Zones Only).Agriculture, Construction, Contractors .Please note: If this position is posted as either fully remot... Show more
Title: Account Associate - Commercial Lines.Remote, with appropriate licensing.Eastern and Central Time Zones Only).General, Construction, Hospitality.Please note: If this position is posted as eit... Show more
