Claims Advocate (Hybrid)

Commercial Lines Claims Advocate

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: The Commercial Lines Claims Advocate provides expert guidance and advocacy for clients throughout the commercial claims process. Serving as the primary liaison between clients, carriers, and adjusters, this role ensures timely communication, accurate documentation, and fair claim resolution while delivering exceptional customer service and protecting client interests.

Work Arrangement: This is a full-time, hybrid position that reports to our office located in West Palm Beach, FL.

Professional Responsibilities:

• Serve as the primary point of contact for clients on all commercial Property & Casualty claims.
• Manage claims from initial reporting through final resolution, including complex and escalated claims.
• Monitor claim status in the Agency Management System and carrier portals, ensuring timely updates and follow-up.
• Communicate promptly with clients, carriers, adjusters, and internal teams via phone and email.
• Advocate on behalf of clients by negotiating with adjusters to achieve fair and timely claim outcomes.
• Ensure accurate documentation and compliance with privacy and regulatory requirements, including HIPAA when applicable.
• Build and maintain strong working relationships with carrier claims teams and adjusters.
• Identify claim trends, loss drivers, and potential coverage issues; communicate findings to Account Teams as needed.
• Prepare loss analysis and claims reports, including claim summaries, loss stratification, and mod worksheet reviews.
• Participate in claim reviews, client meetings, carrier negotiations, mediations, or settlements as required.
• Stay informed on carrier changes, industry developments, and federal and state regulations impacting claims.
• Maintain required licenses and complete continuing education as necessary.
• Stay current on industry trends, legislation, and best practices related to claims handling.

Qualifications and Requirements:

• Associate degree or equivalent combination of education and experience required; Bachelor's degree preferred.
• Minimum of 3 years of Property & Casualty claims handling experience, preferably in a client-facing or advocacy role.
• Strong knowledge of commercial P&C coverages including property, general liability, auto, workers' compensation, and umbrella.
• Property & Casualty Adjuster's License strongly preferred.
• Strong communication, negotiation, and client advocacy skills.
• Excellent organizational skills with the ability to manage deadlines and multiple claims simultaneously.
• High attention to detail and strong problem-solving abilities.
• Ability to work collaboratively with internal teams and external partners.
• Proficiency with Microsoft Word, Excel, Outlook, Agency Management Systems, and web-based carrier tools.

Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.