Client Relationship Manager

Client Relationship Manager

Hackensack, NJ

About Brandon J. Broderick, Attorney at Law:

Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. We care deeply about our clients and our employees and are committed to ensuring a supportive and inclusive environment where every team member can thrive and contribute to our collective success.

Client Relationship Manager

Overview:

We are seeking a relationship-driven professional with a background in sales, account management, and/or high-touch client service to join our growing Client Service team.

In this role, you will serve as the primary point of contact for clients navigating their claims journey. As a key member of our front office, you are the face of the organization building trusted relationships, driving claim progress, and delivering a high-touch experience that sets the tone for everything that follows.

This position offers clear career pathing and long-term growth opportunities. High performers in this role can advance into Senior Client Relationship Manager, Team Lead, Operations, or other leadership tracks within the organization. We are committed to developing talent internally and promoting from within.

If you thrive in a fast-paced, metrics-driven environment, and take pride in delivering exceptional client experiences, this is an opportunity to build a meaningful and scalable career.

Responsibilities:

• Own and manage a portfolio of approximately 100 claims.
• Serve as the dedicated front office relationship lead, providing proactive updates and high-touch service throughout the lifecycle of each claim.
• Drive claim momentum by coordinating with insurance carriers, medical providers, and third parties to secure necessary documentation and move claims forward.
• Identify coverage opportunities, damages, and recovery potential through detailed claims review.
• Open and manage claims, ensuring all filings and deadlines are met.
• Track and manage liens, balances, and related financial components with strong attention to detail.
• Utilize Litify (Salesforce) to maintain accurate, up-to-date client records and performance metrics.
• Collaborate cross-functionally with internal teams, providing updates and strategic insights.
• Maintain organized files to ensure claims are positioned for successful transition when necessary.

Qualifications:

• Background in sales, account management, client success, or high-volume customer service.
• Comfortable managing a "book" of clients with accountability for responsiveness and follow-through.
• Strong communication skills with the ability to build trust and confidently handle sensitive conversations.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Detail-oriented while maintaining a client-first mindset.
• Motivated by performance, productivity, measurable outcomes and long-term career growth.

Compensation Range:

$65,000 - $75,000 USD

The base salary or hourly range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to; prior relevant experience, business needs and market factors. Additionally, salary wages are only part of the total compensation package.

Benefits: (Eligible full-time employees and part-time employees who work over 30 hours a week)

Medical Insurance including Dental and Vision

Paid Time off- Vacation and Sick time

Robust Holiday Schedule

Summer Fridays (Early closures Memorial Day- Labor Day)

401k Plans + matching for qualifying employees

Equal Opportunity Statement Brandon J Broderick provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.