The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.
Qualities include: building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace
Essential functions include: managing total accounts receivable with an aging in excess of $3.5 million, management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues, responsible for gathering the necessary data to assist Management with account specific decisions, support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc., auditing accounts to ensure accurate billing and client specific information
Ideal candidates would have one or a mix of the following education and experience: 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus. 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred. 2 year degree and relevant experience in AR/Accounting/Finance required. Prior internship or work experience in customer service or a business, financial environment.
Qualifications include: exceptional organizational and analytical abilities, strong communication skills and work ethic, goal driven with problem solving skills, proficient in Microsoft Office (Excel and Word required), ability to work multi-task, work independently and as a team player
Compensation: $20.19/hr and eligible for overtime + bonus (quarterly). Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay.
Business Operations Associate - Jacksonville • Jacksonville, FL, United States
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