Account Manager, I

divh2Job Title/h2pCome join our amazing team and work remote!/ph3Job Description/h3pProvides processing and sales support for loan applications received from wholesale loan brokers. Works with assigned account manager(s) to facilitate the management of the loan applications from submission to closing. Performs all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $50,000.00 to $55,000.00./ppWhat youll do:/pulliFunctions as an additional point of contact and support between broker partners and the various departments and individuals within the company throughout the process of the loan; includes but not limited to account executive(s), underwriting, quality control, senior account manager and funding./liliSecures required documentation needed to satisfy the conditions of the loan. Items include but are not limited to WVOE, transcripts, gift donor verifications, CPA verification, VOM/VOR verifications, SSA certification procurement, etc./liliAccurately reviews and understands documentation to ascertain if it will satisfy conditions./liliFunction as back up to account manager(s) by monitoring incoming documents from broker via email and web platform to ensure premium customer service is received./liliProactively monitors and makes outbound calls on pipeline to ensure timely funding of loans./liliMeets with account managers regarding their pipelines and updates the account manager daily as to outstanding items./liliInforms the account manager and account executive about any discrepancies including but not limited to the title, appraisals, credit, employment, income and other related items in the loan file./liliProactively updates loan data accurately./liliEnsures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellations, NOIs and adverse actions./liliAppropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loan./liliResponsible for excellent customer service to internal and external customers./li/ulpWhat youll need:/pulliExcellent computer skills and knowledge of Microsoft Office products/liliHigh attention to detail/liliAbility to maintain highly confidential information concerning loan applicants/liliRequires strong organizational skills and the ability to multitask./liliAbility to communicate effectively both verbally and in writing/liliAbility to prioritize workload, meet deadlines and handle detailed assignments/liliStrong customer service skills/liliKnowledge of RESPA/TILA regulations as it pertains to TRID or ability to learn/liliPrior customer service in an office environment required./liliPrior experience of at least one year in the mortgage industry preferred./liliExperience working with NonQM, FHA, VA, USDA and conventional loans preferred./liliLoan origination system experience, particularly E360 preferred./li/ulpOur company:/ppCarrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: we offer:/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulh2Job Info/h2ulliJob Identification 3601/liliJob Category Operations/liliApply Before 05/29/2026, 07:00 AM/liliJob Schedule Full time/liliLocations 500 N State College Blvd, Orange, CA, 92868, US (Remote)/li/ul/div