Talent.com
Stryker
Service Operations AnalystStryker • Flower Mound, TX, United States
Service Operations Analyst

Service Operations Analyst

Stryker • Flower Mound, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Job Opportunity

Work Flexibility: Hybrid

Who We Want:

Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Innovators. People who are open to looking at problems from different angles, continually applying new knowledge to your work, and seeking creative ways to meet challenges.

Achievers. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.

Collaborative Partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What You Will Do:

Lead and manage multiple operational aspects of the field service organization to ensure consistent execution, the building of a scalable business, and mutual accountability for all parties. Activities could include, but would not be limited to, ownership and management of critical parts orders, service backorder cleanup, and Field Service software management.

Essential duties & responsibilities: (detailed description)

  • Evaluate the open service orders for alternate parts, obsolete parts, and error logs to facilitate parts quicker to our Field Service Technicians and Customers.
  • Define, document, and ensure timely, consistent, and scalable field service delivery, recording and reporting on this delivery of Stryker Inventory.
  • Monitor/Develop metrics to measure effectiveness of services.
  • Oversee and assure quality in service delivery to the field.
  • Will ensure consistent communication on service orders to Mobile Inventory team, Technical Support team, Service Demand Planner, Field Service Technicians, Sales partners, and Customers.
  • Responsible for the creation and maintenance of critical room down service orders that are not able to be fulfilled in a timely manner by our Field Service Technicians through their mobile inventory.
  • Responsible for maintaining Operon Software dongles for Field Service Technicians to ensure all dongles are tracked and properly licensed prior to expiration.
  • Supervise and/or execute additional projects as directed.

Education & special trainings:

  • Bachelor's Degree Required
  • Must be able to communicate effectively with customers, field teams, and in house personnel.

Skills & experience:

  • Commitment to excellence and high standards.
  • Ability to strategically think thru challenges and find solutions.
  • Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, etc).
  • Ability to communicate well with customers, sales force, project managers, leadership, and co-workers in both written and verbal communication.
  • Familiarity in SAP and ServiceMax ordering and navigation preferred.
  • Basic PC skills required.
  • Effective analytical skills; demonstrate organizational skills.
  • Familiarity with Stryker products preferred.

Physical & mental requirements:

  • Effective interpersonal and communication skills.
  • Must be able to enunciate and speak clearly on the phone in difficult situations.
  • Ability to prioritize issues.
  • Computer literate.
  • Functional with Microsoft Office including Excel, and Word.
  • Ability to learn new systems and technologies quickly.
  • Excellent multitasking skills required.

Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Create a job alert for this search

Service Operations Analyst • Flower Mound, TX, United States

Similar jobs

Sr. Sales Operations Analyst

ESABDenton, TX, United States
Full-time

Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in welding technology and gas control solutions.Our rich history of innovative products, workflow solutions, and bu... Show more

 • Promoted

Sr. Analyst, Technology Services

TXU EnergyIrving, TX, United States
Full-time

The Sr Analyst will be responsible for identifying and driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology ... Show more

 • Promoted

Specialty Program Operations Analyst

RandstadIrving, TX, United States
Full-time

Specialty Program Operations Analyst.The Specialty Program Operations Analyst supports the execution of core Specialty Programs within SP&P, with primary responsibility for Auto Substitution and re... Show more

 • Promoted

Sales Operations Analyst

Five9Irving, TX, United States
Full-time

Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday... Show more

 • Promoted

Aviation Operations & Support

US NavySavannah, TX, US
Full-time

Aviation Operations & Support (Enlisted).Aviation Boatswain’s Mates in Aviation Operations & Support help launch and recover naval aircraft quickly and safely from ships and shore stations, handlin... Show more

 • Promoted

Analyst

TradeJobsWorkforce75233 Dallas, TX, US
Full-time

ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m... Show more

 • Promoted

E-commerce & Operations Specialist

Glint Tech Solutions LLCMansfield, TX, United States
Full-time

E-commerce & Operations Specialist.We are seeking a results-driven E-commerce & Operations Specialist with strong Amazon marketplace experience to manage and grow our pet food product portfolio.Thi... Show more

 • Promoted

Transportation Analyst

RyderCoppell, TX, United States
Full-time

The Transportation Analyst is responsible for managing Transportation Management business processes (i.Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure that Ryder's solutions ... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesLittle Elm, TX, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Solutions Analyst

Canon USAIrving, TX, United States
Full-time

The Solutions Analyst is responsible for providing expert technical advice and collaborates with the sales team to design Canon solutions tailored to client needs.Qualified candidates should exhibi... Show more

 • Promoted

Sales Operations Administration Analyst

MurataCarrollton, TX, United States
Full-time

Sales Operations Administration Analyst.For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us.Our solutions... Show more

 • Promoted

Operations Analyst

TradeJobsWorkForce75381 Dallas, TX, US
Full-time

Operations Analyst Job Duties: Identifies project requirements by interviewing customers; analyzing ... Show more

 • Promoted

Service Operations Analyst

StrykerFlower Mound, TX, United States
Full-time

People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.People who are open to looking at problems from different... Show more

 • Promoted

Service Delivery Analyst

Broadridge Financial SolutionsCoppell, TX, United States
Full-time

Project Management Professional.At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.If you're passionate about developing your career, while helping ... Show more

 • Promoted

Customer Services Professional

ManpowerGroupIrving, TX, United States
Permanent

Our client, [Industry Descriptor] is seeking a [Job Title] to join their team.As a [Job Title], you will be part of the [Department Name] supporting [Team Name(s)].The ideal candidate will have [So... Show more

 • Promoted

Manager, Operations

SyncreonCoppell, TX, United States
Full-time

Operations Manager: Are you a proactive person who enjoys solving problems and formulating ideas to make a difference for your company? Then an Operations Manager is the position for you! Here at s... Show more

 • Promoted

Analyst

Pyramid ConsultingIrving, TX, United States
Temporary

Immediate need for a talented Analyst with experience in the Telecom Industry.This is a 06+ Months Contract opportunity with long-term potential and is located in Irving, TX.Please review the job d... Show more

 • Promoted

Analyst, Travel & Corporate Card

Dave & Buster'sCoppell, TX, United States
Full-time +1

Travel & Corporate Card Analyst.The Travel & Corporate Card Analyst will be responsible for the day-to-day administration, support, and optimization of the organization's SAP Concur Travel and Expe... Show more

 • Promoted

Supervisor, Retail Service Operation's

Cox AutomotiveEuless, TX, United States
Full-time

Supervising the inspection of vehicles.Managing the workflow and activities of the shop employees to ensure that all vehicles are completed in a timely manner.Ensuring employees have the proper equ... Show more

 • Promoted

Odessa Reporting & Analytics

ApolisCoppell, TX, United States
Temporary

Location: Coppell, TX (Hybrid) Duration: 6+ months contract.We are seeking a Business Analyst with strong reporting and analytics expertise and prior experience working with the Odessa platform.Thi... Show more