Lifecycle Analyst

Customer Account Lifecycle Analyst

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking a Customer Account Lifecycle Analyst to manage a territory's asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer satisfaction. This hybrid position is available at both our Malvern, PA and Cary, NC offices.

As a Customer Account Lifecycle Analyst, you will:

1. Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
2. Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
3. Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
4. Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
5. Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
6. Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Your Expertise:

We are looking for candidates with:

• 5+ years of professional experience in accounting and/or finance (preferred)
• BS/BS in Accounting, Finance, Business, or related field (preferred)
• Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
• Experience working in SAP (preferred)
• Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.
• Experience in process improvement, digitalization, project management, or similar roles.
• Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
• Demonstrated change management capabilities.
• Ability to travel up to 7% as needed.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$73,030 - $100,419

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

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Export Control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

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