As a Treasury Management Support Specialist, you will work with internal and external customers to provide support during implementation as well as ongoing customer service and technical support for our business customers utilizing treasury management, business products and services.
Day in the Life Every day, you will serve as a key liaison between business customers, Treasury Management Sales, and internal partners, ensuring clear, timely communication on requests, implementations, and ongoing activities. You will educate and support customers on Treasury Management products and services while preparing, tracking, and administering contracts and maintaining accurate documentation. You will manage multiple priorities, respond to inbound inquiries, and support business online banking and cash management solutions including ACH, wires, lockbox, and Positive Pay. You will deliver a positive customer experience by professionally handling sensitive issues and escalations, partnering with internal teams to support resolution and continuous improvement.
What it Takes: Experience in banking operations with a minimum of three years of experience, managing sensitive information, identifying anomalies, and meeting strict processing timelines. Skilled in clear written and verbal communication, strong attention to detail, time management, troubleshooting complex situations, and leveraging technology to support efficient workflows. Core behaviors: A discretionary, customer-focused approach with strong interpersonal skills, an advisory and teaching mindset, and a commitment to continuous improvement and change.
What we can offer you:
Schedule: This role will work 8am to 5pm ET with no weekends or holidays.
This position will be located at: 313 Frederica St, Owensboro, Kentucky, 42301, United States.
About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
Treasury Management Support Specialist • Evansville, IN, United States
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