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Client Success CoachTalent Voyager • Tampa, FL, United States
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Client Success Coach

Client Success Coach

Talent Voyager • Tampa, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Client Success Coach

We are hiring a Client Success Coach for our client, a fast-growing agency that works with digital marketing agency CEOs.

This is not a passive account management role. You will own the full client lifecycle from onboarding to program completion driving strategy, accountability, implementation, and retention.

Your primary KPI: client retention (minimum 70%).

You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.

Location: Tampa, Florida Rocky Point area (the company is open to both hybrid and remote arrangements for the right candidate).

Key Responsibilities

Client Onboarding

  • Conduct welcome and onboarding calls
  • Set expectations and establish rapport
  • Lead initial strategy discussions

Relationship Management

  • Own full client journey
  • Run regular check-ins
  • Identify churn risks early and re-engage clients
  • Maintain real-time task visibility in ClickUp
  • Communicate proactively via Slack

Strategic Coaching

  • Guide clients through agency growth strategies
  • Help troubleshoot business challenges
  • Provide clear, actionable recommendations
  • Hold clients accountable to execution

Retention & Revenue

  • Maintain 70%+ retention at 12-week mark
  • Present upsells when aligned with client success
  • Manage recurring revenue book of business
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Client Success Coach • Tampa, FL, United States

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