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PrideStaff
Member ServicesPrideStaff • Irving, TX, United States
Member Services

Member Services

PrideStaff • Irving, TX, United States
2 days ago
Salary
$25.00–$30.00 hourly
Job type
  • Permanent
  • Temporary
Job description

Member Services Representative

Quick facts

  • Location: Onsite TuesdayThursday; Remote Monday & Friday
  • Pay: $25.00$30.00/hour (depending on experience)
  • Schedule: MondayFriday, 8:00 AM5:00 PM
  • Position type: 6-month contract-to-hire

Why you'll like this job

  • Career growth: High conversion rate to permanent roles and strong advancement potential.
  • Hybrid flexibility: Enjoy a balanced schedule with work-from-home Mondays and Fridays.
  • Supportive culture: Join an upbeat, collaborative team of seven in a fast-paced environment.
  • High-impact work: Serve as a primary point of contact for financial institution executives.

What you'll do

  • Transaction processing: Perform and monitor high-volume domestic and foreign wire transfers, ACH, and security transactions with 100% accuracy.
  • Executive member service: Act as the main point of contact for member CEOs and CFOs via phone and email, handling inquiries about wires, letters of credit, and capital stock trades.
  • Account & cash management: Monitor Federal Reserve account balances throughout the day and manage end-of-day cash positions with Treasury.
  • Compliance & security: Process audit confirmation requests, validate OFAC/BSA/AML requirements, and monitor for potential fraud or errors.
  • Cross-department collaboration: Communicate regularly with internal legal, sales, audit, and member service teams to resolve account issues.

What you need

  • Education: Bachelor's degree in Finance, Business, or a related field.
  • Experience: 13 years in banking or financial services (previous teller, credit union, or personal banking experience preferred; open to motivated new graduates).
  • Technical skills: Strong Microsoft Excel capabilities.
  • Core competencies: Extreme attention to detail, strong judgment, and the ability to follow strict procedural guidelines.
  • Communication: Excellent phone and written communication skills tailored for C-suite interaction.

Nice to have

  • Experience or exposure to SQL, Power BI, or Power Automate.
  • Familiarity with safekeeping, letters of credit, or credit union operations.

Compensation / Pay Rate (Up to): $25.00 - $30.00

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Member Services • Irving, TX, United States

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