Retirement Systems Administrator

Retirement Benefit Program Manager

Administers complex retirement benefit programs, managing plan options, policy features, and enrollment requirements to ensure accurate service delivery.

Manages accurate and timely preparation, and submission of compliance reporting/filings in accordance with regulatory deadlines to ensure ongoing adherence to federal, state, and institutional requirements. Communicates effectively with plan participants regarding benefit options and eligibility.

Processes benefit distributions, loans, and hardship requests in a timely manner, and performs eligibility tracking, vesting calculations, and service credit determinations.

Manages plan funding processes and maintains accurate plan records, including Summary Plan Descriptions, plan provisions, and amendments.

Maintains reports, audits, and analyses using advanced analytical tools (formulas, pivot tables, data validation) to support benefits operations. Interprets findings and shares clear insights and recommendations with leadership.

Analyzes existing systems and processes to recommend, plan, and implement enhancements, and optimizations to improve data accuracy and reporting efficiency.

Collaborates with HR and Payroll to promote operational efficiencies and reduce administrative costs.

Contributes to moderately complex projects, such as plan implementations, system upgrades, testing, or process improvement initiatives.

Assists with employee communications and engagement efforts, as needed.

Maintains vendor relationships and serves as a liaison between plan sponsors and participants to resolve issues regarding third-party administrators, record-keepers, or trustees.

Conducts educational sessions and workshops for employees to enhance their understanding of retirement savings, investment options, and financial wellness.

Supports open enrollment events and related activities.

Analyzes benefit costs, usage trends, participation rates, and related financial metrics for benefit programs.

Creates reports and presentations with recommendations to support leadership in planning and evaluating benefit offerings.

Stays current on industry trends and legislative changes, and recommends necessary policy updates to mitigate organizational risk.

Adheres to University and unit-level policies and procedures and safeguards University assets.

Education: Bachelor's degree in relevant field required

Certification and Licensing: Refer to department description for applicable certification requirements

Experience: Minimum 4 years of relevant experience required

Knowledge, Skills and Attitudes:

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

Teamwork: Ability to work collaboratively with others and contribute to a team environment.

Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Specific Functions

Analytics & Project Tracking: Advanced proficiency in Excel, Power BI, and Smartsheet for reporting, data analysis, and project tracking.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff