Change Analyst

Job Title

Required Skills:

• Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
• Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
• Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
• Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:
• Review and update all training materials created to date:
• Sales Enablement
• Sales forecasting
• SLMO Dictionary / Glossary
• Support creation of new training materials:
• Adjustment toolo
• Partner Program
• Native CRM reporting changes
• Author and coordinate for review all communication to stakeholders regarding N$R program phases:
• Data Clean-up
• Dual reporting
• GTM Planning kickoff
• Release (Sales Comp Summit)
• Post release support
• Revised training and communication plan:
• Consideration of GTM planning kick-off
• Facilitate training of a basic understanding to:
• SOMS
• Sales Managers
• Forecasting
• RRPO team
• Partner Managers
• Finance (support only)
• Romania team (support only)
• Develop and manage the Change Agent Network
• Develop and report on adoption metric
• Support hyper care activities - Post release support (office hours, communication, training materials revision...)