Responsible for assisting the licensed healthcare provider and nurses with patient care, clerical, environmental, and organizational tasks. Supports remote clinic sites with order entry and chart completion in the Electronic Health Record (EHR). Collaborates with other staff to achieve quality patient care and customer service goals. Works under the direction of a Registered Nurse.
Commits to the mission, vision, beliefs and consistently demonstrates core values.
Performs nursing care and assists provider(s) with examinations and procedures to serve the medical needs of patients, as assigned.
Facilitates flow of patients in accordance with appointment time to avoid delays for the provider and undue waiting for patients.
Greets and rooms patients; taking vital signs, updating patient history, preparing patient for examination/procedures, as assigned.
Rooms patients via EHR status indicator for outstate clinics and enters clinical documentation, orders, and results received from clinic, as assigned.
Instructs patient and family about tests/procedures, normal results, medications, nutrition and other health related issues utilizing approved protocol or written instruction, as assigned.
Assists patients in pursuing preauthorization for Repatha and PCSK9 based on protocol, as assigned.
Documents patient interactions, results, patient questions/concerns and medication changes, in a timely manner.
Responds to calls from patients, pharmacies, hospitals, nursing homes and other medical offices by use of telephone and computer in a timely manner, as assigned.
Coordinates with assigned RN to provide care that is beyond practice scope; including triage of patient follow up, patient teaching, and abnormal test result communication.
Organizes medications sample storage and checks for outdates; pulls sample medications refills for provider per protocol.
Keeps rooms stocked, clean and ready for use; assists with ordering supplies as needed.
Complies with HIPAA and maintains confidentiality in matters related to patient, family, staff, and providers.
Provides care in a non-judgmental, compassionate, non-discriminatory manner remaining sensitive to the patient's diversity, autonomy, dignity and rights.
Responds appropriately to urgent/emergent situations and maintains compliance with OSHA and safety plan.
Notifies RN or Team Leader of problems/incidents related to staff or patients in a timely manner.
Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
Participates in meetings, committees and department projects as assigned.
Performs other related projects and duties as assigned.
High School diploma or equivalency is required. Current certification as a Certified Medical Assistant (CMA), Clinical Certified Medical Assistant (CCMA), or a Registered Medical Assistant (RMA) required. Minimum of one (1) year work experience as a medical assistant in a relevant clinical setting is preferred, clinic and cardiovascular experience is preferred. Nebraska Medication Aide registry is preferred. Graduation from a Medical Assistant program accredited by the Accrediting Bureau of Health Education Schools preferred.
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