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Allyalign Health
Customer Service RepresentativeAllyalign Health • Lafayette, LA, United States
Customer Service Representative

Customer Service Representative

Allyalign Health • Lafayette, LA, United States
14 days ago
Job type
  • Full-time
Job description

Customer Service Representative

The Customer Service Representative serves as a key point of contact for patients, helping answer billing and insurance questions, process payments, and ensure accurate account information. This role plays an important part in delivering a positive patient experience through clear communication, attention to detail, and compassionate support.

Essential Duties & Responsibilities

  • Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing
  • Update and maintain accurate patient demographic and insurance information in our systems
  • Document call details clearly to ensure seamless follow-up and continuity of care
  • Verify insurance information and support claims submission
  • Process patient payments over the phone with accuracy and care
  • Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way
  • Deliver every interaction with professionalism, patience, and empathy
  • Support additional tasks as needed to help the team and organization succeed
  • Other duties as assigned

Qualifications

  • High school diploma or equivalent required
  • Strong verbal communication and listening skills
  • Ability to manage multiple tasks and prioritize effectively
  • High ethical standards and commitment to confidentiality
  • Patient-focused, professional, and courteous approach
  • Other duties as assigned
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Customer Service Representative • Lafayette, LA, United States

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