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Hallmark Aviation
Airline Customer Service Senior Supervisor in EWR AirportHallmark Aviation • Newark, NJ, United States
Airline Customer Service Senior Supervisor in EWR Airport

Airline Customer Service Senior Supervisor in EWR Airport

Hallmark Aviation • Newark, NJ, United States
28 days ago
Job type
  • Full-time
Job description

Airline Customer Service Senior Supervisor In EWR Airport

Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements and Skills Needed:

  • Proven leadership abilities and organizational skills
  • Excellent interpersonal, coaching and counseling skills
  • Understand that staff development is a leader's responsibility
  • Self-driven focus on customer and client satisfaction
  • Ability to excel under pressure of meeting extreme deadlines
  • Able to communicate effectively, both verbally and in writing
  • Experienced in planning a roster and monitoring work schedules
  • Able to solve daily problems and make quick decisions within the operation
  • 5 Yrs airline experience preferred: Minimum 4 yrs airline supervisor experience preferred
  • Flexible and able to promote positive attitudes from subordinates
  • Computer software (Word & Excel), typing, and ticketing experience
  • Able to work varied hours

Specific Duties Include:

  • Provide hands-on supervision of the staff and delegate workload
  • Provide direct customer relations support
  • Ensure that account operates according to schedule and service level agreements
  • Recruit, interview, and hire staff
  • Oversee the long-term analysis of manpower needs, groom potential leaders
  • Ensure cross training as well as provide new and refresher training for staff members
  • Manage attendance records and ensure appropriate shift coverage
  • Handle discipline and motivation issues
  • Process promotion, demotion and termination paperwork
  • Enforce safety, security, and grooming standards
  • Administer performance reward programs
  • Control the budget for labor costs and allocation

Essential Requirements: Previous airline experience At least 18 years old, with a high school diploma or G.E.D. English proficiency Basic math skills: adding, subtracting, division, and multiplying Computer literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background check, fingerprinting required Drug screen required on day of hire

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Airline Customer Service Senior Supervisor in EWR Airport • Newark, NJ, United States

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