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Expeditors
Customs Brokerage AgentExpeditors • Brisbane, CA, United States
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Customs Brokerage Agent

Customs Brokerage Agent

Expeditors • Brisbane, CA, United States
30+ days ago
Salary
$22.00 hourly
Job type
  • Full-time
Job description

Customs Brokerage Agent

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities:

  • Ensure smooth and timely shipment process flow
  • Ensure accurate and timely data entry into our operational system based on defined metrics
  • Track and trace shipments
  • Provide proactive and clear communication to internal and external customers
  • Ensure accurate and timely client billing, including dispute resolution
  • Understand customer expectation to ensure all the elements of the SOP and KPIs are met
  • Ensure compliance to company policies and external regulations
  • Complete cross training in order to support team coverage
  • Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

  • Continually identify areas to improve efficiency
  • Embrace and adopt technology to optimize their ability to complete their work
  • Achieve standard of 52 hours training per year, including all mandatory trainings
  • Drive and develop customer relationship in order to exceed their expectations
  • Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

Qualifications:

  • Have knowledge and/or prior experience of industry specific qualifications
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)

Additional Information:

  • Expected Hourly Range: $22.00 $33.00
  • Expeditors offers excellent benefits:
    • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
    • Holidays (10)
    • Flexible Days (2)
    • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
    • 401(k) Retirement Savings Plan with employer match
    • Employee Stock Purchase Plan (ESPP)
    • Medical, Prescription Drug, Dental & Vision Coverage
    • Health Savings Account (HSA)
    • Life and Disability Insurance
    • Paid Parental Leave (additional eligibility criteria)
    • Dependent Care Flexible Spending Account (DC FSA)
    • Commuter Benefit
    • Employee Assistance Program (EAP)
    • Learning & Development Program
    • Educational Assistance and Reimbursement
  • All your information will be kept confidential according to EEO Guidelines.
  • May be eligible for bonus following first year of continuous employment in position.

Job Location:

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Customs Brokerage Agent • Brisbane, CA, United States

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