Responsibilities: Tier 2 Case Management -Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution -Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems -Manage end-to-end case lifecycle; intake, documentation, investigation, resolution and closure -Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements -Produce regular metrics and reports (e.g. case volume, SLA compliance, root-cause trends.) -Partner with internal stakeholders to develop process improvements and preventative controls -Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutions
Required Qualifications: US Citizenship required Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience) Minimum 3 years in payroll processing, case management; at least 1 year handling Tier 2 or high-level payroll issues Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities Understanding of federal/state payroll tax regulations (e.g., FICA, IRS, state withholding) Demonstrated problem-solving skills with data-driven decision making Excellent written and verbal communication; ability to convey complex issues to non-technical audiences Demonstrated knowledge of Payroll principles & processes
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Payroll Specialist • Lakeland, FL, United States
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