GBS Vendor Master Data Analyst

Rivian Global Business Services Data Analyst

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Global Business Services (GBS) Data Analyst supports day-to-day operations and continuous improvement across GBS, with a primary focus on Vendor and Customer Master Data. Reporting to the Master Data Manager, this role analyzes data, monitors performance, manages escalations, and supports operational activities to meet SLAs.

Responsibilities

Vendor & Customer Master Data

• Support day-to-day Vendor and Customer Master Data management.
• Triage and resolve escalations from the Vendor Master (VM) and Customer Master (CM) teams with internal Rivian stakeholders.
• Act as first-level escalation contact and collaborate with the team to resolve critical issues and escalations.
• Monitor and maintain GBS escalation logs and items holding up payment, including acting as the main VM representative for the rejected/returned payments log.
• Oversee aging verifications and aging items in Rivian's ERP and onboarding portals where Data Specialists need support.
• Work closely with Data Specialists to provide data, feedback, and guidance to maintain process quality and adherence to GBS standards (DTPs and Quality Framework).
• Oversee Data Specialists' involvement in SOX controls.

Process Improvements & Performance

• Support the Master Data Manager with policy & process documentation, process improvement and workflow optimization, AI governance & automation opportunities.
• Monitor and report of GBS process metrics and KPIs, service delivery and quality.
• Track and analyze key process metrics to ensure SLAs are met. Identify process bottlenecks, delays, and inefficiencies; conduct root cause analysis and recommend corrective actions.

Controls, Systems & Analytics

• Assist with SOX key controls and audit requests, including gathering support and preparing submissions for internal and external auditors.
• Help test new systems and enhancements that impact the data team.
• Pull and analyze data from SAP to prioritize master data backlogs, cleanup, and other key initiatives.
• Support quarterly 1099 data cleanup to enable accurate annual 1099 / 1042 reporting, including vendor data validation and inquiry support.

Cross-Functional Collaboration

• Partner with Procurement, Accounts Payable, Accounts Receivable, Tax, and other accounting/functional teams on Vendor and Customer Master Data processing.
• Collaborate across the organization on finance transformation initiatives (people, process, technology), building strong relationships, managing stakeholder expectations, and ensuring transparency and effective execution of solutions.
• Conduct all activities in line with company values, code of conduct, policies, and compliance requirements.

Qualifications

5+ years of progressive experience in vendor management, customer management, accounts payable, accounting, or related areas. Experience developing or supporting AI-driven solutions is a plus. Experience with business analytics tools (e.g., HEX, Power BI, Databricks) and strong proficiency in Excel. Experience in process improvement and continuous-improvement initiatives. Broad understanding of modern P2P and O2C processes and related technologies. Experience in shared services and/or working with AP/AR offshore teams preferred. Demonstrated ability to work independently and as part of a team. Excellent communication and problem-solving skills with strong attention to detail. Self-starter with the ability to independently prioritize and manage workload.

Pay Disclosure

The salary range for this role is USD $71,073 - $88,836 for Atlanta, GA based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.