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Collections SpecialistOmni Inclusive • Redwood City, CA, United States
Collections Specialist

Collections Specialist

Omni Inclusive • Redwood City, CA, United States
20 days ago
Job type
  • Full-time
Job description

Collections Specialist

In this role, you will have the opportunity to:

  • Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

The essential requirements of the job include:

  • High volume emails to assigned customers.
  • Strong verbal and written communication.
  • Work with all internal departments to resolve tax or other discrepancies.
  • Strong follow up skills.
  • Strong reconciliation skills.
  • Ability to search and organize outlook emails, create folders, and notate in Oracle.

It would be a plus if you also possess previous experience in:

  • 3+ years of collections experience AR activities.
  • Oracle 12, Microsoft Word, proficient in Excel.
  • Strong customer service skills.
  • Positive communication and phone demeanour.
  • Team player and able to multi-task daily.
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Collections Specialist • Redwood City, CA, United States

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