The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time by increasing employee adoption and usage. This person will focus on the people side of change including changes to business processes, and systems and technology.
The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. While the Change Management Specialist does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The Change Management Specialist will also support project teams in integrating change management activities into their project plans.
Apply a structured methodology and lead change management activities Assess the change impact Complete change management assessments Create change management strategy Identify, analyze, prepare risk mitigation tactics Identify and manage anticipated resistance Support communication efforts Support training efforts Coordinate efforts with other specialists Integrate change management activities into project plan Evaluate and ensure user readiness Manage stakeholders Track and report issues Define and measure success metrics and monitor change progress
A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus Experience and knowledge of change management principles, methodologies and tools Exceptional communication skills both written and verbal Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Forward-looking with a holistic approach Organized with a natural inclination for planning strategy and tactics Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with project management approaches, tools and phases of the project lifecycle Experience with large-scale organizational change efforts Change management certification or designation desired; Prosci Certification a plus
Change Management Specialist • Columbus, OH, United States
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