Join a high acuity care team where communication, coordination, and compassion come together to shape the patient experience.
UPMC St. Margaret is seeking a Patient and Family Concierge (PFC) to support our high acuity 3B unit. This role plays a key part in enhancing the patient and family experience while supporting unit flow and daily operations.
This position primarily works 12-hour day shifts from 6:00 a.m. to 6:30 p.m. or 7:00 a.m. to 7:30 p.m. Team members are required to work six weekend shifts per schedule and participate in weekend and holiday rotations. Floating or travel is not required.
The ideal candidate is eager to learn and thrives in a fast-paced, high-acuity environment. The Patient and Family Concierge serves as a key liaison between patients, families, and the care team by providing guidance, communication support, and assistance with patient flow and unit needs. Sound like you? Apply today.
Responsibilities:
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
Previous experience in health care or customer service is a plus, but not required.
Ability to follow written and verbal instructions. UPMC is an Equal Opportunity Employer/Disability/Veteran.
Patient & Family Concierge • Pittsburgh, PA, United States
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