Onboarding Associate

Onboarding Associate

The Onboarding Associate plays a key role in welcoming new applicants by reviewing candidates in the applicant tracking system (ATS), reaching out to confirm their interest, and coordinating orientation details. This position focuses on high-volume candidate outreach, accurate documentation, and clear communication to ensure a smooth and efficient onboarding experience.

Responsibilities

• Review new applicants in the applicant tracking system (ATS) to identify candidates who need to be contacted.
• Make 75+ outbound calls per day to applicants to confirm their interest in opportunities and schedule orientation times.
• Send follow-up messages or documentation to ensure candidates receive complete and accurate orientation details.
• Update candidate statuses in the ATS to reflect progress, including scheduled, declined, and not responsive statuses.
• Maintain accurate notes and documentation for each applicant interaction in the ATS and related systems.
• Communicate professionally and clearly with applicants so they understand next steps in the onboarding process.
• Support the onboarding team with additional administrative tasks as needed to keep processes running smoothly.

Essential Skills

• Experience in customer service, administrative support, or recruiting/onboarding is highly preferred.
• Comfortable making a high volume of outbound calls on a daily basis (75+ calls per day).
• Strong organizational skills with excellent attention to detail.
• Ability to navigate computer systems and update information accurately in an ATS and related tools.
• Clear, professional verbal and written communication skills.
• Proficiency with administrative support tasks, including data entry and documentation.

Additional Skills & Qualifications

• Background in onboarding processes or new hire orientation is an advantage.
• Customer service experience in a phone-based or office environment is beneficial.
• Familiarity with Microsoft Office applications for basic documentation and tracking.
• Ability to manage multiple applicants and tasks simultaneously while maintaining accuracy.
• Strong interpersonal skills and a candidate-focused approach to communication.

Work Environment

This role operates in an office environment, working primarily on a computer and phone within a structured setting. The Onboarding Associate will spend much of the day making outbound calls, updating information in the ATS, and collaborating with the onboarding team. The environment supports professional communication, organized workflows, and consistent administrative processes, with standard office attire expected.

Job Type & Location

This is a Contract position based out of Memphis, TN.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)