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Customer Service Research RepEbs Recruiters • Saint Louis, MO, United States
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Customer Service Research Rep

Customer Service Research Rep

Ebs Recruiters • Saint Louis, MO, United States
8 days ago
Job type
  • Full-time
Job description

High-Energy Investigator

This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a mission-critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specificationsrequiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

  • Technical Onboarding & Research
  • Conduct in-depth research for new and existing customer account setups
  • Ensure all technical specifications are accurate and properly configured

Financial Precision

  • Manage and audit pricing concessions
  • Maintain strict billing accuracysmall errors have big impacts

System Integration (CRM & ERP)

  • Maintain data integrity across CRM and ERP systems
  • Ensure alignment between customer-facing requests and backend configurations

Workflow Agility

  • Transition quickly between technical audits and customer inquiries
  • Thrive in a fast-paced, high-demand environment

Information Retention

  • Track detailed account nuances and configurations with strong memory recall

Requirements

  • 5 years of experience in a technical customer service, research, or account management role
  • Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
  • Proactive, solution-oriented mindset with a strong "get-it-done" approach
  • Exceptional attention to detail with the ability to identify errors and inconsistencies
  • Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
  • Proven reliability with a strong sense of ownership and follow-through
  • Strong analytical and problem-solving skills with a research-driven mindset
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Customer Service Research Rep • Saint Louis, MO, United States

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