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Regent Restoration
Restoration Client Services CoordinatorRegent Restoration • Lewisville, TX, United States
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Restoration Client Services Coordinator

Restoration Client Services Coordinator

Regent Restoration • Lewisville, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Restoration Client Services Coordinator

Position: Restoration Client Services Coordinator (Full-Time)

Location: In-office hours: MondayFriday, 8:00 AM 5:00 PM. Flexible schedule required; shifts may occur between 7 AM and 10 PM, including weekends and holidays. Benefits: Eligible after 90 days of employment: Medical, Dental, Vision, 401(k), Paid Time Off (PTO)

About the Role:

Regent Restoration is a family owned business and we have a great team and a great work culture. If you like a fun and fast paced work environment, where you can feel good about helping people and making a difference in someone's life...this is the place for you.

We are currently hiring a full-time Water Damage Restoration Coordinator to join our team. If you're someone who thrives in a fast-paced environment and enjoys helping people during emergencies, we'd love to hear from you!

Key Responsibilities:

  • Provide compassionate, professional customer service to homeowners in distress
  • Answer incoming calls and help educate clients on the restoration process
  • Dispatch technicians to new jobs and manage active job schedules
  • Coordinate and adjust daily schedules for field technicians
  • Work closely with the Mitigation Manager and Mitigation Team to ensure jobs are completed efficiently and effectively
  • Build rapport with clients and ensure clear communication throughout the process
  • Support weekend shifts (8 AM 5 PM) or participate in rotating shift schedules

What We're Looking For:

  • A positive attitude and strong desire to help others during challenging situations
  • Excellent communication and organizational skills
  • Ability to stay calm under pressure and multitask effectively
  • Previous experience in dispatch, scheduling, or restoration is a plus, but not required

Qualifications / Preferred Experience:

  • Previous experience as a Coordinator is required, with a strong background in water mitigation and construction.
  • Must possess excellent customer service skills and demonstrate a professional, solution-oriented mindset.
  • Strong attention to detail and the ability to stay organized in a dynamic, fast-paced environment are essential.
  • Availability to work weekends (8:00 AM 5:00 PM) is required, with flexibility for rotating shifts.
  • Must be willing to work a flexible schedule, including days, evenings, weekends, and holidays, as dictated by emergency service needs. Shifts may be scheduled anytime between 7:00 AM and 10:00 PM.
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Restoration Client Services Coordinator • Lewisville, TX, United States

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