Qualifications:
Education and Experience:
High School diploma or equivalent.
One (1) year of customer service experience.
Six months of supervisory experience.
Good working knowledge of software applications.
Must be 18 years of age or older.
Must have a reliable telephone number for contact.
Must have reliable transportation.
Preferred Qualifications:
Previous airport experience.
Previous dispatching experience.
Personal and Physical Requirements:
Treat all information as confidential.
Posses the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to work from verbal and written instructions.
Ability to communicate in English clearly and concisely verbally and in written form.
Must be detail-oriented and perform with minimal supervision.
Must be able to handle multiple situations simultaneously.
Must have excellent radio/telephone skills.
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
Must be able to lift, carry and/or hold up to 75 lbs.
Must pass pre-employment and random drug test.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
Performance Responsibilities:
Must be familiar with and abide by all Client/company regulations.
Work with Client Special Services Representatives to ensure all requests for services are met.
Ensure all inbound flights are met prior to arrival.
Actively participate in the Safety Management System (SMS).
Communicate with SSR to all personnel.
Close out open runs in watershed.
Escalate issues to operations Manager Immediately.
Deal courteously and tactfully with fellow employees and passengers if necessary.
Create and generate reports of service performance in locations with the Wheelchair Tracking program software.
Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
Maintain and distribute radios (where applicable).
Always complete the appropriate documentation and reports in a thorough and timely manner.
Provide special assistance to passengers as requested.
Provide general information and directions to passengers.
Monitor tablet usage with employees on all inbound and outbound flights.
Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal).
Be neat and careful when handling other people's property, especially mobility aids and luggage.
Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
Attend meetings and inservices as required.
Utilize appropriate communications channels and maintain records, reports and files as required.
Coordinator • Irving, TX, United States
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