Customer Service Representative

divh2Picture yourself here fulfilling your potential./h2pAt SERVPRO, you can make a positive difference in peoples lives each and every day! Were seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you./ppAll employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever./ph3Benefits:/h3ulli401(k) matching/liliBonus based on performance/liliCompany car/liliCompany parties/liliCompetitive salary/liliDental insurance/liliFree uniforms/liliHealth insurance/liliOpportunity for advancement/liliPaid time off/liliTraining development/liliVision insurance/li/ulpDo you love helping people through difficult situations?/ppThen dont miss your chance to join our Franchise as a new Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow./ph3Job Description:/h3pManage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers./ph3Responsibilities:/h3ulliExplain processes and answer customer questions, as needed/liliMonitor, communicate, and respond to customer needs/concerns to ensure customer needs are met/liliCommunicate clear expectations to Production Technicians and supervise their activities/liliPerform production processes as scheduled and ensure quality control/liliIdentify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers/liliResolve problems quickly as they arise/liliManage job file documentation to ensure complete and accurate project details/liliManage and control costs of production projects/liliManage assets by protecting and using equipment and materials properly/liliClean and maintain vehicles, equipment, warehouse, and office areas/liliPerform sales and marketing activities, including add-on sales and security checks/li/ulh3Qualifications:/h3ulliEffective written and oral communication/liliExperience in cleaning/restoration preferred/liliHigh school diploma/GED/liliIICRC certifications preferred/liliAbility to travel locally or out of state when necessary/li/ulh3Physical and Work Environment Requirements:/h3ulliAbility to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance/liliExposure to chemicals/liliWalking and standing for long periods of time, driving, sitting, climbing/liliAbility to climb ladders and work at ceiling heights/liliAbility to work in tight spaces (e.g., crawls spaces under buildings)/liliRepetitive pushing/pulling/lifting/carrying objects/li/ulpCompensation: $18.00 - $20.00 per hour/p/div