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Farmers and Merchants Bank of Long Beach
ACH Specialist 1Farmers and Merchants Bank of Long Beach • Seal Beach, CA, United States
ACH Specialist 1

ACH Specialist 1

Farmers and Merchants Bank of Long Beach • Seal Beach, CA, United States
2 days ago
Job type
  • Full-time
Job description

ACH Specialist 1

The ACH Specialist 1 is responsible for daily ACH receipt and return operations in accordance with the NACHA Rules, Federal Reserve guidelines, and bank policies and procedures. This position supports end-to-end ACH processing, including exception handling, returns, reconciliations, and client support. The ACH Specialist 1 assists with compliance monitoring, reporting, and special projects to ensure accurate, timely and compliant ACH operations.

Essential duties include:

  • Processing daily ACH receipt activity, including exception items, returns, Notification of Change (NOC), and Death Notification Entries (DNE) in compliance with NACHA Rules and Federal Reserve requirements, Regulation E and Bank policies and procedures.
  • Reconciling daily ACH settlement activity to ensure accurate and complete posting of transactions.
  • Researching, resolving, and responding to ACH disputes, errors and inquiries in accordance with Regulation E and Bank procedures.
  • Providing high quality customer service by responding promptly and professionally to phone and email inquiries from internal and external clients.
  • Reviewing daily OFAC monitoring reports and escalating items as required.
  • Compiling, maintaining, and distributing ACH related reports, spreadsheets, and documentation as required to support operational and compliance needs.
  • Maintaining current knowledge of ACH regulations, Bank policies, and procedural updates.
  • Participating in special projects such as but not limited to system conversions, release, disaster recovery testing, and process improvements.
  • Attending training and working towards advancing to an ACH Specialist 2 position.
  • Providing support to internal teams and external clients by responding promptly and professionally to ACH inquiries, including but not limited to transaction status and troubleshooting assistance.
  • Recognizing and identifying ACH operational or compliance issues and notifying management when discrepancies, errors, or risks are identified.
  • Demonstrating dependability by consistently meeting deadlines, following procedures, and maintaining accuracy and quality daily work.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Required knowledge includes:

  • NACHA Rules
  • Regulation E
  • Regulation CC
  • Regulation DD
  • Bank Secrecy Act

Basic knowledge, skills, and abilities include:

  • Outstanding customer service skills
  • Excellent written and oral communication skills
  • Strong analytical, critical thinking, and problem-solving skills.
  • Ability to work in an environment where deadlines require timely and accurate processing.
  • Demonstrated ability to work independently while supporting a team.
  • Proficient personal computer skills including Microsoft Office Outlook, Word & Excel
  • Ability to work in multiple online systems required for ACH processing.
  • Strong oral and written communication skills when interacting with internal and external clients.
  • Ability to respectfully communicate with Management and Co-workers
  • Strong attention to detail with excellent follow-through
  • Must have ability to multi-task in a fast-paced environment maintaining attention to detail.

Equipment operated includes:

  • Lap/Desk top computers.
  • Standard Office Equipment (copiers, fax machines)

Physical requirements and work environment include:

  • Requires sitting for prolonged periods of time.
  • Requires lifting to 5 lbs.
  • Office setting w/controlled temperature

Education and experience include:

  • High School Diploma or equivalent required
  • Preferred candidate must have 2-5 years of banking experience.
  • Accredited ACH Professional preferred
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ACH Specialist 1 • Seal Beach, CA, United States

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