Front Desk Agent

Front Desk Agent At Flamingo Resort & Spa

Pyramid Global Hospitality offers a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for our guests. You play a vital role in creating a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests with their needs throughout their stay. This position requires professionalism, attention to detail, and a genuine passion for hospitality.

Essential Responsibilities:

• Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa.
• Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards.
• Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
• Process room assignments, payments, billing adjustments, and cash handling with accuracy.
• Maintain knowledge of hotel services, amenities, promotions, and local attractions.
• Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction.
• Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups.
• Enroll guests in Hilton Honors programs and promote brand initiatives as assigned.
• Follow all Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct.
• Maintain a clean, organized, and professional front desk area at all times.

What are we looking for?

Qualifications:

• Previous customer service experience required; hotel front desk experience preferred.
• Experience with hotel property management systems (such as OnQ) preferred but not required.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Must be flexible to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; hospitality education a plus.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.

Compensation:

$18.50 - $20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.