Employee Success Specialist

Employee Success Specialist

The Employee Success Specialist is a member of the Employee Success Shared Services team and has an exciting opportunity to help design and build a global shared services HR delivery model. Responsibilities include, but are not limited to: initial point of contact for employees regarding questions related to HR policies, programs, practices or to resolve issues, own data auditing and integrity, and act as the primary point of contact to our partner groups such as Payroll and IT. Experience working in an HR shared services organization is ideal as we are embarking on an initiative to create a better employee experience that will change how Employee Success delivers solutions. The successful candidate should also have strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in supporting a variety of HR disciplines.

Responsibilities:

• Partner with Employee Success Business Partners (ESBPs) to deliver a delightful employee experience to their assigned business unit.
• Facilitate administrative aspects of employee onboarding including new hire paperwork completion, answering general questions, and ensuring all new hires experience a smooth transition.
• Assist employees to resolve issues regarding benefits, compensation, immigration, and some employee relations by providing needed information or escalating in accordance with defined processes.
• Record and track all customer interactions using case management tool.
• Follow through to ensure case is resolved and closed appropriately and satisfactorily.
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
• Own data integrity of all employee activity including auditing new hire information and employee changes.
• Provide continuous feedback to peers, management, and partners about trends, processes, and opportunities for improvement.
• Provide operating procedures and online file creation and maintenance as needed.
• Conduct system testing support as needed.
• Respond to employment verifications not provided by outsourced provider.
• Ensure compliance with SOX processes and support internal and external audits in this area.

Required education, skills, experience, and abilities:

• Bachelor's degree in an HR discipline or minimum of 1 year work experience in an HR service environment.
• Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
• Excellent verbal and written communication skills: concise, articulate, and confident.
• Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
• Comfortable with a high-paced environment with competing priorities.
• Drives results and is solutions-oriented.
• Ability to maintain confidentiality in all aspects of job responsibilities.
• Outstanding project management skills including ownership over planning, tracking, and communicating project status/results.
• Exceptional time management, organizational, prioritization and follow-up skills.
• Places high priority on data integrity and security, confidentiality.
• Able to build credibility with both individual contributors and the executive staff.
• Work effectively in a team environment.
• Proficient in Word, Excel, PowerPoint, Google Docs.
• Thirst for growth and ability to drive process improvements utilizing technology.
• Experience with employment laws and practices for the region they support.

Desired skills, experience, and abilities:

• Experience with global HR Systems (Workday, ADP).
• Experience working across multiple disciplines and geographies in HR.
• Experience with global employment law and practices.
• Some experience utilizing case management tool preferred.
• Familiarity with Salesforce.com or other cloud based application.
• Experience working in HR shared services organization for established company is ideal.