Program Assistant

Program Assistant

SoCal Gas seeks an experienced Program Assistant to support its Energy Resource Center. Day-to-day activities include:

• Provide comprehensive support to Program Team Leads, Supervisors, and Advisors in the execution of residential and commercial initiatives.
• Process customer requests efficiently and coordinate with external vendors to ensure timely service delivery.
• Assist in the development and refinement of program procedures to enhance operational effectiveness.
• Perform accurate data entry and utilize various computer systems to support program functions; maintain organized and up-to-date filing systems.
• Communicate program-related information clearly and professionally, both verbally and in writing, to internal teams, vendors, and customers.
• Respond to customer inquiries via phone, live chat, and email, ensuring a high level of service and satisfaction.

Desired Qualifications:

• Associate's degree or equivalent education required.
• Proven experience in accounting, record keeping, and managing filing systems.
• Proficient in Microsoft Excel and database management tools.
• Strong computer literacy with the ability to quickly learn and adapt to new software platforms.
• Excellent planning and organizational skills, with attention to detail and the ability to manage multiple tasks efficiently.