divh2Customer Service Representative (CSR) - Telephone Support/h2pIntratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management./ppIntratek Computer, Inc. is looking for Customer Service Representative (CST) providing support for Telephone devices both VOPI and Analog./ppEmployment Details:/pulliCustomer Service Representative (CSR) - Telephone Support/liliRichland, WA/liliFulltime/liliMonday through Thursday 10 hour days/liliStart ASAP/li/ulpFull Benefits include:/pulliMedical/liliVacation Pay/liliSick Pay/liliHolidays/lili401K/li/ulpProvide Tier1 telephone help desk support, including:/pulliCompleting requests for change to telephone service such as setting up call forwarding, updating line appearances, changes to voicemail, setting up voicemail/liliWork with move coordinator and other Hanford contractors to arrange telephone move/add/changes/liliAct as the first point of contact for customers telephone issues/liliDiagnose and resolve telephone issues/liliWorking with Voice Engineer, tier 2 and 3 support as needed and coordinate repairs with field support technicians and engineers as appropriate/liliUse Cisco Unity and Cisco Call Manager programs to update telephone information/liliSubmit work tickets using the Remedy and ESP ticketing systems/liliUpdating Analog telephone data using the COMMIT program/li/ulpRequired Skills/pulliHigh school education or GED/lili2+ years of experience with Microsoft Office products/lili2+ years of customer service experience/li/ulpDesired Skills/pulliExperience working in a team environment./liliSkills in telephone services, verbal communications and customer focused listening, professionalism, leadership and time management./liliPrevious experience working in the call center environment./li/ulpEqual Opportunity Employer:/ppIntratek Computer Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition./p/div
Customer Service Representative (CSR) - Telephone Support • Saint Louis, MO, United States
Customer Service Representative (CSR) - Telephone Support/h2pIntratek Computer, Inc.California based company, was founded and incorporated in 1989 as a computer service, support, and networking fir... Show more
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