Emergency Recovery Coordinator (ERC)

Emergency Recovery Coordinator

ERC's generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC's cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. This position is high-stress as well as high-expectation. Effective ERCs create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the general manager and/or franchise owner.

Core Competencies: Emergency Recovery Coordinators must possess strong interpersonal skills. Be able to build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service. The ERC's represent the franchise and the Paul Davis brand and give it a face. ERC's need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC's primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC's must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.

Duties:

• On-call availability 24/7 to include weekends and holidays as scheduled
• Monitors, interprets and responds to lead sources
• Sell restoration industry products and services
• Support franchisee and franchisor organizational mission, vision and value statement.
• Marketing
• Be familiar with assigned territory
• Responsible for educating the consumer on products or services and effectively articulate the use and need
• Responds to all generated leads (day and night) and provides feedback to the GM and/or the franchise owner
• Provide emergency recovery kits and services to the impacted property owner
• Communicate services to effected property owner
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• Achieve and remain current in required certifications

Skills and Qualifications: This candidate can:

• work long hours and maintain focus
• be comfortable earning income based upon commission
• self management and ownership of relationship development and job closure

Requirements: A high school diploma is required and an associate degree or equivalent certification in business administration or related field of study is preferred. Three professional references, computer literacy and proficiency with office productivity applications, such as Microsoft Word, Excel and PowerPoint, are required. 4 to 6 years' experience in any of the following or combination thereof: Restoration ERC, Military, fire service, EMS, police, medical, dispatching, construction, insurance, restoration, sales and customer service.

Compensation: $58,000.00 - $200,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results