Quality Assurance Administrator

Quality Assurance Administrator

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National "Best and Brightest Companies to Work For" in 2025! We also received the "Great Place To Work" Certification for 2025-2026!

The Quality Assurance Administrator plays a key role in sustaining and strengthening the organization's quality assurance programs. This position emphasizes data-driven analysis, root cause identification, research, and practical problem-solving to support regulatory compliance, quality assurance, accreditation standards, operational effectiveness, and continuous improvement. The Quality Assurance Administrator works collaboratively across departments to evaluate complex quality assurance matters, support quality-focused initiatives, and translate findings into actionable insights aligned with organizational strategy.

Key Responsibilities

• Execute and support quality assurance activities, including audits, reviews, monitoring efforts, and performance metric tracking.
• Support CARF accreditation efforts through preparation, documentation review, monitoring activities, and follow-up actions.
• Analyze complex data sets using advanced Microsoft Excel skills (e.g., pivot tables, formulas, data validation, dashboards) to identify trends, risks, and opportunities for improvement.
• Identify root causes of quality assurance issues, data integrity gaps, incidents, and process failures using structured analytical and problem-solving methodologies.
• Monitor key performance indicators (KPIs), service-level agreements (SLAs), and regulatory benchmarks, and provide early warning analysis for potential compliance or performance risks.
• Investigate data discrepancies, reporting variances, and audit findings, and coordinate corrective actions, as needed, to address root causes.
• Develop and document standardized reporting methodologies, definitions, and standard operating procedures to ensure consistency and reliability to support efficient reporting and analysis.
• Assisting with quality-focused projects in collaboration with cross-functional partners, ensuring deliverables align with quality assurance requirements and strategic objectives.
• Support cross-functional initiatives related to quality assurance and operational improvement.
• Assist with quality assurance activities related to service expansion into new locations, ensuring alignment with internal standards and external regulatory expectations.
• Monitor quality improvement initiatives to support timely implementation and sustained outcomes.
• Prepare reports, analyses, and supporting documentation for leadership, regulators, and accreditation bodies.
• Maintain current knowledge of applicable regulations, contracts, accreditation standards, and internal policies.
• Participates in the testing and validation of new system releases, enhancements, and process changes to confirm alignment with compliance requirements, data integrity standards, and operational workflows prior to deployment.
• Uphold the organization's mission, values, and commitment to quality and compliance.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree required; preferred fields include Quality, Compliance, Business, Healthcare Administration, Public Administration, or a related discipline. An equivalent combination of education and experience may be considered; five (5) years of relevant quality assurance, or regulatory experience may substitute for a bachelor's degree.
• Demonstrated expertise in Microsoft Excel, including advanced data analysis and reporting capabilities.
• Proven ability to identify root causes and apply analytical thinking to complex quality challenges.
• Strong research skills with the ability to synthesize complex information into clear, actionable insights.
• Ability to work independently, navigate ambiguity, and manage multiple initiatives in a regulated environment.
• Strong written and verbal communication skills.
• Experience supporting CARF accreditation or similar regulatory/accreditation frameworks preferred.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Quality Assurance team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we'll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.