NoScrubs is a the fastest, most affordable laundry delivery service that's ever existed. Americans spend 50 billion hours per year on the chore (equivalent to 75,000 lifetimes!). Previous laundry delivery services were limited by high cost, slow turnaround, and limited geographic scale. So the price point and geographic limitations made them not broadly applicable. Of course there are laundromats and delivery services, but they're all severely limited. No Scrubs is using decentralized laundry locations to offer a quality of service and price point on laundry delivery that has never been possible before. Our mission is to rid the world of the chore of laundry. If you're up for the challenge and ride of your life, consider joining us.
We're at the ground floor startup stage. Founder/CEO (Matt, writing this) was previously cofounder/CEO of AdQuick.com (Zillow for billboards), worked at Amazon Flex, and was the ~20th employee at Instacart. Su (cofounder/Head of engineering) has been starting companies and writing code for a decade. We hope you're familiar with the ownership, urgency, intensity, and ambiguity of working at a startup.
We recently closed our seed round led by Initialized Capital.
We're looking for an Operations Associate to create the growth playbook for the company. This is the first Ops Associate hire, so we expect you to be able to wrangle the ambiguity and prioritize and rapidly test channels. This role reports to the CEO and Head of Operations. Of course, there are ample things that will come up and be eligible for ownership at an early stage startup. We'll be expecting major hustle, hard work, creativity to improve our operations and customer service in Austin in preparation for expanding nationally. Google "Earnest Shackleton job posting" - this is the modern day equivalent
Compensation will be significantly equity-weighted. We offer health benefits and free laundry service!
Values & Qualitative:
Customer Love: staying customer obsessed, anticipating customer needs, and listening attentively to every customer signal will get us far
Touch Grass: no one is above any task at the company
Ownership & bias to action: we have far too much to do to have people waiting for assignments. Proactively identifying and taking on projects is paramount to execute fast. Mistakes of commission are 100% fine (most things are two way doors), but mistakes of omission are not ideal
Below are some of the known areas of ownership. Step 1 - get in touch with us if you're interested :)
All of the following should be ways people describe you: hustler, outgoing, energetic, scrappy, relentless
Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model
Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
Proactive project identification and ownership - this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition.
To apply, please email mmoc at noscrubs.io with a) why you're interested in the role b) the accomplishment you're most proud of and c) your most entrepreneurial experience.
Operations Associate • Austin, TX, United States
BizScout is an M&A marketplace making business acquisitions more accessible.We're a small, growing team based in Austin building technology and services that connect buyers, sellers, and brokers in... Show more
Senior Associate, Alternative Operations.PIMCO is a global leader in active fixed income with deep expertise across public and private markets.We invest our clients' capital across a range of fixed... Show more
Base is America's next-generation power company.We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.Base is seeking a Pipeline Oper... Show more
Performance Operations Associate/ Senior Associate.PIMCO is a global leader in active fixed income with deep expertise across public and private markets.We invest our clients' capital across a rang... Show more
We’re looking for a Amazon Sortation Associate to gain knowledge of company offerings to better serve clients, support the preparation and delivery of goods or services, and assist with organizing,... Show more
Data & Operations Integration Lead.The Data & Operations Integration Lead will own the end-to-end data readiness, cleanup, and migration process as firms move from legacy systems into our enterpris... Show more
An exciting opportunity awaits for a PayPal Risk Operations Associate to perform daily responsibilities with dedication.Provide excellent interactions with customers and colleagues.Stay adaptable i... Show more
Reporting to the Operations Manager, the Operations Coordinator provides high-level administrative and operational support to leadership teams across clinical sites.This role ensures smooth day-to-... Show more
Strategy & Operations Associate.Gallatin AI is hiring a Strategy & Operations Associate to serve as the principal execution arm for our Head of Growth.This is a rare opportunity for an ambitious, e... Show more
FIT is an Equal Opportunity and Affirmative Action Employer M/F/D/V. Show more
Associate of Strategic Projects.Rex is a privately held ecosystem of entrepreneurial ventures led by Peter Rex, spanning real estate private equity, technology, insurance, and AI.We build businesse... Show more
NoScrubs is a the fastest, most affordable laundry delivery service that's ever existed.Americans spend 50 billion hours per year on the chore (equivalent to 75,000 lifetimes!).Previous laundry del... Show more
Ready to Own and Scale the Future of US Dental Care?.Teero is looking for driven operators to join our Austin team and power our nationwide expansion.If you thrive on ownership, aren't afraid to pi... Show more
As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to provide... Show more
The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store.The Operations Associate role is an early morning position and yo... Show more
Base is America's next-generation power company.We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.Base is seeking a highly organi... Show more
Reporting to the Senior Director, Distribution and Fulfillment, the Director, Outbound Operations is accountable for the overall business performance of outbound operations.This leader owns the str... Show more
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.Our mission is simple: build strong and diverse commu... Show more
We’re looking for a Seasonal Associate to assist with processing returns and exchanges, provide excellent service to customers and team members, and work collaboratively across teams and department... Show more
Operations Lead Opportunity at Drillbit.Drillbit's mission is to make housing more affordable.Residential contractors spend exorbitant amounts on customer acquisition due to wasteful human-driven a... Show more
){kind=logo}