Site Services Coordinator

Site Services Coordinator

Astound is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.

With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, Astound is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clientspowered by AI, integrated creative, and next-gen content strategyand for the business itself, driving both revenue and enterprise value.

The Site Services Coordinator supports Project Managers by conducting service research, creating project timelines, and handling administrative tasks like site binder creation. They assist in placing and confirming I&D and field service orders, ensuring professional, timely, and cost-effective service delivery. The coordinator builds and maintains a network of vendors, responds to inquiries, recommends cost-saving strategies, and tracks important site service and labor information. They initiate payment requests, approve invoices, and follow internal procedures. A proactive and resourceful approach is essential, with creativity and flexibility to achieve project goals effectively.

Key Responsibilities:

• Assists Project Managers with service research, project timeline creation, and other administrative activities related to site services (e.g. creation of site binders)
• Assists Project Managers with placing I&D and field service orders upon approval
• Follows up on field services orders for confirmation
• Establishes and maintains network of contacts among service contractors/vendors
• Responds to incoming calls as required from internal staff and external vendors
• Ensures quality service delivery and professional standards in a timely and cost efficient manner
• Recommends cost-saving measures to team
• Helps to track down show information and other site service/labor information, vendors and resources
• Maintains a proactive approach to all responsibilities and future projects
• Initiates RPO's and payment requests, approves invoices (with support/feedback from Manager and appropriate PMs) and follows internal payment procedure
• Relies on experience and judgment to plan and accomplish goals
• A wide degree of creativity and latitude is expected

Qualifications:

• Coordination & Administrative Skills you have top coordination and administrative skills, including a high degree of competence working with Microsoft Office
• Organized you're a self-motivated, super multi-tasker who is able to set priorities and plan well in advance to meet multiple shifting deadlines. You enjoy being the
• 'Go-to' person who can be counted on to get things done
• Detail Oriented you have a keen attention to detail and a "right the first time" mindset
• Problem Solver - you enjoy taking initiative to work through the unknown and to leverage your skills to 'figure things out'
• Communicator you're able to provide clear, concise, accurate and timely oral and written communication
• Team player it's important that you're able to develop strong working relationships with fellow team members
• Flexible you enjoy a fast paced environment in which you need to adapt to changes in client/internal needs quickly. You learn new things easily, you're inquisitive. You are able to work flexible hours to meet challenging and changing deadlines.

The Values You Align With:

Just as important as the skills you bring to our team, is alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market leading experiences for our clients.

• Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
• Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
• Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
• Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.

Benefits and Compensation:

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.

• Excellent Medical Insurance
• Excellent Dental Insurance
• Excellent Vision Insurance
• Paid Time Off, Holiday Pay
• 401K matching program after 90 days of employment
• 100% Company Life and Long-Term Disability Coverage
• Employee Referral Program

Diversity Commitment:

We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.