Benefits Specialist - Wisconsin

Benefits Specialist Madison, WI (ROLLING APPLICATION)

Pay Range: $23.10 per hour Work Model: Hybrid or Onsite Application Status: Accepting applications on a rolling basis Location: Madison, WI

Position Summary

Benefits Specialists support the administration of public employee benefit programs for the Wisconsin Department of Employee Trust Funds (ETF). These roles may be member-facing or operational support, depending on assignment.

Member/Employer Services (Client-Facing Roles)

Benefits Specialists in Member, Benefit, or Employer Services work directly with retirees, members, and employers to research and resolve questions related to health, life, disability, ICI, and retirement programs. Specialists explain complex benefit options, eligibility rules, and application processes in a clear and accessible manner to support informed decision-making. Responsibilities may include updating health insurance changes, adjusting premiums, and ensuring timely and accurate retirement benefit payments. Strong attention to detail, accuracy under deadlines, and customer service excellence are essential.

Operational / Support Roles

Benefits Specialists supporting internal operations learn complex benefit eligibility and enrollment rules, manage sensitive demographic and benefit data, and support modernization efforts, including data clean-up, conversion research, and workflow improvements. Assignments may include processing retirement benefit estimates, assisting in the call center, locating lost members, or supporting targeted outreach initiatives. These roles require analytical skills, accuracy, and strong communication abilities across varied audiences.

Areas Where Positions May Be Filled

• Employer Services (Insurance or WRS Units)
• Member Call Center
• Retirement Planning
• Benefits / Benefit Initiation

What We're Looking For Across All Areas

• Ability to analyze records and determine benefit eligibility
• Skill in understanding and communicating complex benefit information
• Strong customer service skills (phone, written, and in-person)
• Ability to interpret WI Statutes, Administrative Code, and ETF policies
• Ability to provide accurate information while maintaining confidentiality
• Strong interpersonal skills and ability to interact with diverse audiences
• Proficiency with Microsoft Office and database/software applications
• Ability to use case management, CRM, and benefit processing systems
• Strong written and verbal communication skills
• Ability to learn and apply complex program rules
• Positive attitude, adaptability, and professional presence

Examples of Functional Fits by Team

Employer Services (WRS / Insurance Units)

Seeking reliable, energetic team members who enjoy helping retirees and members understand their insurance benefits. Candidates should be eager to learn (training provided) and comfortable managing competing priorities. Preferred: Background in insurance administration.

Member Call Center

Seeking call center professionals who take ownership of each member interaction, anticipate needs, and deliver high-quality service in a fast-paced environment. Preferred: Prior call center experience.

Retirement Planning

Seeking customer-service-oriented individuals comfortable explaining technical information via phone, in writing, or in person. Ideal for those who want to make a meaningful impact by helping members navigate retirement decisions. Preferred: Experience communicating complex information.

Benefit Initiation

Seeking detail-oriented professionals to review benefit applications, determine eligibility, and manage member data. Must be collaborative, self-motivated, and comfortable managing deadlines. Preferred: Experience with customer service and benefit calculations.

Keyword Search

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