Staff Services Analyst

Crisis Access & Medications Analyst

The ideal candidate will be an innovative analytical thinker with a strong work ethic and commitment to outcomes measurement and data analysis. This person will exhibit a strong sense of integrity with a curiosity for understanding causality and its relationship to behavioral health outcomes. If you are inquisitive by nature, have a penchant for details, and enjoy collaboratively working with diverse individuals across several program areas, this may be the role for you. The Crisis Access & Medications Analyst will explore the intersectionality of one of our most complex systems of care preparing data reports and offering recommendations to professional team members throughout Behavioral Health & Recovery Services. The ideal candidate brings an open-mind, strong research and policy analysis capacity, along with a desire to work with a dynamic team aimed at improving the lives of Stanislaus County members through data-driven story telling.

Under the direction of the Outcomes & Evaluations Manager the Crisis, Access, and Medication Services Analyst supports one of the most complex departments within Behavioral Health & Recovery Services. In collaboration with the system of care the analyst researching Behavioral Health Information Notices (BHIN's) and verifies medical records against state mandated data requirements. The analyst also provides monthly/quarterly/annual reports to the CAMs team related to timely access to care, compliance with regulations, service gaps, opportunities for quality improvement, successes, challenges, and key performance indicators.

Typical tasks include:

• Interpret federal, state and local laws, regulations and policies to ensure compliance in outcomes measures;
• Evaluate effectiveness through performance measure development and monitoring activities, and recommend modifications;
• Research and analyze various issues related to program data and outcomes;
• Provide technical assistance related to outcomes and Results Based Accountability to program staff;
• Train staff on meaning and usage of data, reports, and dashboards from end user perspective;
• Analyze business process requirements and coordinate with information technology staff and/or consultants to develop automated solutions;
• Assist in organizing data workflow processes;
• Work with data from multiple sources (e.g., the Electronic Health Record, Microsoft Access databases and/or Excel spreadsheets) and produce various reports.
• Develop, present, and display information effectively using various methods.
• Use mathematical, writing, statistical analysis, and interpretation skills in process improvement committees;
• Compile, maintain, and analyze data; identify trends, and make recommendations involving the formulation of organizational changes;
• Conduct surveys and perform research and statistical analyses on services and/or programmatic problems;
• Provide consultation and recommend solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment;
• Schedule meetings, record detailed notes and minutes, and follow up on action items related to data and outcomes.
• Set priorities and meet multiple, overlapping deadlines;
• Communicating with audited/reviewed trainings regarding the outcomes of the audits/reviews;
• Communicating with the governing bodies related to the training plans;
• Tracking and trending of the findings from the external systems of cares audits and reviews;
• Communicate finding trends verbally and in writing and assist in identifying training topics to improve outcomes based on these trends.
• Utilize internal auditing and monitoring procedures to identify that BHRS and its contractors are operating within federal, state, and departmental rules / regulations;
• Follow up on training actions to ensure they are completed and reported to the appropriate governing body;
• Reports out to appropriate governing bodies any suspected or actual reports of fraud, waste, and abuse, and privacy breaches;
• Conduct data analysis to remove errors and inconsistencies, ensuring data quality, and draft reports to explain findings to stakeholders;
• Develop and track key performance indicators (KPIs) to evaluate the effectiveness of behavioral health programs;
• Identifying service gaps, disparities in access, and emerging behavioral health trends through statistical analysis;
• Prepare comprehensive writing materials including outlines, research, guidelines, and supporting documents;
• Develop and deliver clear and visually engaging presentations that effectively convey key messages; and
• Other duties as assigned

Minimum qualifications include:

• Knowledge of data collection methods; Research and analysis techniques; Statistical concepts and methods;
• Familiarity with Results Based Accountability; Basic training techniques and methods (e.g., lecture, group exercises, handouts, quizzes); Multicultural skills, knowledge & experience; and Demonstrate proficiency in using Grammar, punctuation, spelling, and effectively communicate in writing.
• Methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures;
• Demonstrate proficiency in preparing, interpreting, and explaining various forms of reports, charts, and graphs;
• Demonstrate intermediate/advanced proficiency in developing and modifying Microsoft Excel spreadsheets and proficiency with Microsoft Word documents, Microsoft Access databases, and Microsoft PowerPoint;
• Demonstrate excellent oral and written communication skills;
• Learn and use new software programs; Demonstrate attention to detail;
• Make oral presentations in one-on-one meetings and training session situations;
• Effectively communicate complex technical concepts to a non-technical audience;
• Establish and maintain cooperative working relationships;
• Maintain accurate records;
• Effectively motivate others to follow-up on data and outcome-related tasks, issues and problems;
• Work independently and as a team member; Demonstrate effective time management skills to meet multiple deadlines simultaneously;

Education/Experience:

• Completion of thirty (30) college semester units in Public Administration, Business Administration, Economics, or a closely related field; AND
• One (1) year of journey-level experience interpreting regulations, analyzing program data, developing performance measures, and preparing findings or recommendations.

Progressively responsible experience as listed above may be substituted for the required education on a year-for-year basis.

Proof of education may be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-6112 to make other arrangements. Failure to submit proof will result in disqualification.

In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.

• One (1) year experience working with Microsoft Excel; OR
• One (1) year experience working for, or with, a community-based health or Human Services organization; OR
• One (1) Knowledge of clinical workflow and data entry into Electronic Health Records.

Application procedures and selection process details are available in the application instructions.