Business Process Specialist (BPS) / Business Process Consultant

Business Process Specialist (BPS) / Business Process Consultant

The Business Process Specialist (BPS) / Business Process Consultant is a liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Other aspects of the job can include team building and group facilitation, compiling and tracking data, and preparing training materials. DMAIC (define, measure, analyze, improve, control) is an approach to problem-solving defined as part of the Six Sigma Management Philosophy.

The Business Process Specialist (BPS) will provide project management and service request execution established with the alignment of client business relationships and business process managers. There are multiple positions open for DMAIC Business Process Specialists in the following areas: Audit, Program/Project Management, Risk Mgmt., Compliance, IT Effectiveness, Human Capital, Security, Purchasing, Finance, Supplier Quality, and Service Quality (SERVQUAL).

This role serves as liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Under the guidance and direction of the Business Process Manager, the Consultant will evaluate the effectiveness of business processes and offer suggestions for improvement. Improvements can encompass department, division, agency, or company-wide scenarios or specific program, process, or project issues.

Areas of focus can include team building and group facilitation, compiling and tracking data, and preparing training materials. The Business Process Consultant will work to suggest improvements that may be necessary when there is a process weakness such as duplication of efforts across the organization, wasteful work that isn't value-add or a break-down in communication.

The Business Process Specialist (BPS) / Business Process Consultant should provide experiences including but not limited to Six Sigma methodologies, which were originally used in manufacturing to improve quality but also are now used in many disciplines including project management, education and agile software development for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. The specialist is skilled in analyzing, quantifying, and measuring productivity.

The BPS role requires experience in disciplined, data-driven approaches and methodology for eliminating defects (driving toward Six Sigma DMADV specification limits) in any process from manufacturing to transactions and from product to service. Sigma DMADV (stands for "define, measure, analyze, design, verify) includes processes and approaches used to regain control but should not be confused with a similar Six Sigma process.

Key skills include the ability to gather, manage, disseminate, and report meaningful information from department, division, agency, or company-wide employees at many levels ' from executives to middle managers to entry-level employees. Determines which process components exhibit lower-than-desired productivity and then defines the specific issues to be addressed. All Six Sigma Certified processes are executed by Six Sigma certified experts designated according to "belt color".

Proactively use the DMAIC process principles (Define, Measure, Analyze, Improve and Control) as a standard for process initiatives.

• Work with staff to understand and examine business processes within and across departments. Coordinate with internal customers and provide consultation on key processes.
• Be a neutral third-party to facilitate process discussions.
• Measure and analyze existing business process functions and document as-is use cases (flowcharts, process maps).
• Gather data and other key metrics to understand the problem.
• Review and point out key areas of concern regarding the existing processes.
• Work collaboratively with key stakeholders to identify areas of opportunity.Research best practices using external resources.
• Work with the organizational improvement team to come up with solutions to findings.
• Work with compliance, QA, training and others to implement key process improvements.
• Present process improvement solutions to staff and upper-level management for review.
• Create project plans for all process improvement initiatives.
• Adjust project plan and timeline as needed.
• Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Qualifications

The ideal candidate should be considered an application subject matter expert in an area of specialty leverageable across all elements of federal government agencies to provide the full spectrum of services needed to integrate and implement successful government programs and projects in providing technical guidance and application capabilities. The role acts as liaison and bridging /facilitating communication and understanding between client management, technology partners, and process owners supporting reviews, assessments, improvements, and monitoring of sustainable business processes

• Bachelor's degree in business management, Computer Science, Information Technology, or other related field.
• 3-5 years' experience in production or process management.
• Experience in requirements gathering techniques; ability to translate into solutions
• Self-starter with the ability to quickly learn complex business processes
• Ability to multitask and manage multiple small enhancements to large projects in a cross-functional setting
• Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues and vendor representatives
• Works closely with business partners documenting business requirements
• Standard knowledge of Microsoft Windows and Microsoft Office programs. Strong interpersonal, problem solving, and communication skills.
• Six Sigma knowledge or Certification and Basic Project Management experience are desired.
• Proven track record in application development and implementation with demonstrated ability to define solutions in a complex business environment
• Flexibility and adaptability to move quickly from broadly defined user and business requirements to solution frameworks
• 3 years of Legal, Audit, project/Program Management, Risk Management, Compliance, IT Effectiveness, Energy & Sustainability, Human Capital, Security, Purchasing, Finance, Supplier Quality, Service Quality (SERVQUAL), IT, Business Analyst, or other related experience
• SAP experience required for Finance candidates
• American Society for Quality (ASQ) certification
• Ability to collaborate in a team environment, working with multiple areas to drive solutions

IDEAL SKILLS AND EXPERIENCES

Ideal Transformational Skills That Can Ensure Successful Change Management:

• No. 1 Building the BPM Business Case and Vision
• Skill No. 2 Project Management
• Skill No. 3 Knowledge of Organizational Structure and Cultures
• Skill No. 4 Communication
• Skill No. 5 Organizational Change Techniques

Ideal Operational Skills That Can Help Identify Problems and Improve Performance:

• Skill No. 6 Business Process Discovery
• Skill No. 7 Business Process Modeling, Analysis and Design
• Skill No. 8 Business Process Governance and Process Policy Management
• Skill No. 9 Process Performance Management
• Skill No. 10 Constructing a BPM Methodology Toolbox

Ideal Technical Skills That Can Build and Evolve Solutions to Support Process Improvement:

• Skill No. 11 Solution Architecture and Design
• Skill No. 12 BPM Technology Product Knowledge
• Skill No. 13 Agile and Model-Driven Application Development (AD)
• Skill No. 14 Business Process Optimization and Simulation
• Skill No. 15 User Experience Design, Develop an Action Plan to Train Your BPM Team in These Skills

KNOWLEDGE, SKILLS & ABILITIES (KSA's)

• Superior analytical and research skills.
• Excellent written, verbal and presentation skills.
• Understanding of contemporary quality management principles and practices and the ability to apply them to a wide variety of projects in a fast-paced business environment.
• Proven ability to lead & develop high performance work teams.
• Basic knowledge of methodologies such as Six Sigma/Lean Six Sigma, preferred.
• Ability to facilitate interdepartmental process meetings.
• A mix of Transformational, Operational and Technical Competencies

Physical Demands: This position regularly requires the abilities of sitting, fingering or manual dexterity, and grasping, talking, hearing, seeing and repetitive motions.

Work Environment: This position is an office environment with very limited exposure to any outside fumes, odors, heat and/or weather conditions.

Additional Information

CORE COMPETENCIES

• Teamwork ability to foster teamwork collaboratively as a participant,