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Inteletech Global, Inc.
Mortgage Loan OfficerInteletech Global, Inc. • Charlotte, NC, United States
Mortgage Loan Officer

Mortgage Loan Officer

Inteletech Global, Inc. • Charlotte, NC, United States
21 hours ago
Salary
$28.00–$31.00 hourly
Job type
  • Full-time
Job description

Job Title

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit.

Responsibilities

  • Provides exceptional client care
  • Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
  • Utilizes multiple technology systems to assist customers and referral partners
  • Leverages defined lending processes and policies to meet guidelines and manage risks
  • Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
  • Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

Required Qualifications

  • Has 1+ year sales and mortgage experience
  • Bilingual Spanish Required
  • Has a strong relationship-deepening and client care mentality
  • Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
  • Has an ability to assess client needs and suggest/promote alternative products or services
  • Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
  • Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process
  • Has an ability to work under pressure during high volumes
  • Has an ability to build and maintain positive rapport with service partners.
  • Can prioritize multiple competing tasks.
  • Has adaptability and is flexible to change.
  • Is a strong communicator, written, oral and non-verbal.
  • Demonstrates solid sales production over a sustained time frame.
  • Can be flexible to work weekends and/or extended hours as needed.
  • Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.
  • Has an ability to handle multiple lines of business and models to support changing business needs.
  • Independently works with other business partners to expedite post-sale issues or problem resolution
  • Has the ability to effectively balance performance, operational risk, and client relationship care.
  • Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

Desired Qualifications

  • Has contact center experience
  • Has knowledge of loan products (Conventional, Jumbo and Government)
  • Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
  • Familiarity with FHA and HUD guidelines.
  • Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.
  • The ability to analyze and comprehend complex financial data and provide financial alternatives.
  • Strong consultative skills including the ability to ask critical questions to identify opportunities

Skills

  • Attention to Detail
  • Client Solutions Advisory
  • Customer and Client Focus
  • Oral Communications
  • Written Communications
  • Client Management
  • Loan Structuring
  • Pipeline Management
  • Problem Solving
  • Collaboration
  • Credit Documentation Requirements
  • Critical Thinking
  • Referral Identification
  • Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Compensation: $28.00 - $31.00 per hour

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Mortgage Loan Officer • Charlotte, NC, United States

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